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    Outreach API
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    Contents

    Outreach API

    • 1 minute read
    • Contributors
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    Article summary

    Who can do this? Tech admin

    You can connect to Outreach via the API.

    Advantages of integrating to Outreach via the API:

    • Gong retrieves calls directly from Outreach - more reliable than via a third party

    • Easier to troubleshoot

    To connect to Outreach via the API:

    1. Before you connect to Outreach, import users into Gong and set them to record.

    2. Click Company settings > Data capture > Telephony systems.

    3. Click + Add telephony system.

    4. Select Outreach.

    5. Set the speaker channel to the desired channel.

    6. Click CONNECT.

    To access account and prospect calls in Gong from Outreach, without having to connect to the Outreach telephony integration, see Gong Tile for Outreach

    Supported dialer features

    This table lists how different features are supported. See Supported dialer features for more details of each feature.

    Feature

    Description

    Supported

    Additional call types

    In addition to regular calls, imports:  

    • Short calls (under 30 seconds)

    • Call attempts

    • Non-recorded calls

    No

    Call disposition

    Imports the call outcome

    Yes

    Purpose

    Imports the call purpose

    Yes

    Call direction

    Indicates whether the call is inbound or outbound

    Yes

    Import past calls

    When setting up the integration, automatically imports the last 90 days of calls

    Yes

    Voicemail

    Imports voicemail calls

    No

    User matching

    The field used to identify the Gong user

    Email

    Sound experience

    Indicates if the call is recorded using stereo or mono

    Stereo

    Must be connected through a CRM

    Some systems must be used together with a CRM

    No

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