Tech admin
Any Gong plan*
Connect Gong to Outreach so that Gong can retrieve calls directly from Outreach. This is more reliable than going through a third party and makes troubleshooting easier.
To connect to Outreach:
Click Admin center > Settings > Data capture > Telephony systems.
Click + Add telephony system.
Select Outreach.
Set the speaker channel to the desired channel.
Click CONNECT.
To access account and prospect calls in Gong from Outreach, without having to connect to the Outreach telephony integration, see Gong for Outreach
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | Yes |
Purpose | Imports the call purpose | Yes |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
Voicemail | Imports voicemail calls | No |
User matching | The field used to identify the Gong user | |
Sound experience | Indicates if the call is recorded using stereo or mono | Stereo |
Must be connected through a CRM | Some systems must be used together with a CRM | No |
*The features available to you depend on your company’s plan and your assigned seats.