Tech admin
Any Gong plan*
Admin center > Settings tab > Data capture > Web conferencing
Integrate Gong with Google Meet to enable generating dynamic meeting links which display the consent page before starting the meeting.
To connect to Google Meet:
You must have a dedicated (shadow) Google account that Gong can connect to. This account must be a real, dedicated account, and not a service account or a Gong user account.
The dedicated Google account must have Google Calendar and Google Meet enabled
Only Google admins can set up a dedicated Google account. If you are not a Google admin, ask your Google admin to set the account up for you.
Enable the Google Meet connection
In the Web conferencing page, in the Google Meet row, click SETTINGS.
Do one of the following:
If you are a Google admin or already have a dedicated Google account set up for Gong, click CONNECT AS ADMIN.
In Google, create a dedicated Google Workspace account to safely host Google meeting links.
We recommend creating the following dedicated Google account with email and calendar access:
gong.for.google.meet@company_domain
Make a note of the email address used.
If not, click SEND INSTRUCTIONS to send your org Google Admin instructions on how to set up the dedicated account and enable the integration.
Enter the email address for your organization's Google admin, and send the mail with the instructions on setting up a dedicated Google account.
Once the Google admin has set up the dedicated Google account, ask them to share the email address used for the dedicated account.
In the Google Meet safety settings, the Google admin should turn off the Host management setting for the Google account being used to host Google meeting links. This enables users to allow the Gong recorder and other participants into a meeting.
In Google Meet, click Sign in and provide the credentials of the dedicated Google account.
IMPORTANT: Make sure that you don't use your personal Google account - check you're logged out of your personal account in Google and any other access management tools such as Okta. You can use an incognito tab if necessary.
Important: Google privacy policy
Google's privacy policy prevents Gong from automatically being added to Google Meet meetings.
The privacy policy gives a participant, who joins a Google Meet meeting before the host, the ability to reject the Gong bot in the waiting room. However, you can make sure Gong gets back into the room via the Schedule button on the Homepage.
*The features available to you depend on your company’s plan and your assigned seats.