Gong for Salesforce app object fields
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Gong for Salesforce app object fields

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Article summary

This article includes reference tables for the fields used in Gong Conversation custom objects, other custom objects and the data they represent, and custom fields in standard objects.

Gong Conversation custom objects

Field name

Field Type

Notes

Conversation Title

Text (80)

Call title

Direction

Picklist

Notes whether the call is inbound, outbound, or via web conference

Duration (Min.)

Formula (Text)

Length of call

Duration (Sec.)

Number (18, 0)

Length of call

Ended

Date/Time

Date / Time the call ended

Gong Count

Formula (Number)

Aggregated number of calls associated with account (each conversation = 1)

Gong ID

Text (128)

Gong-generated numeric ID

Language

Text (255)

Call language

Media

Text (255)

Indicates whether the call was a video or audio call

Opportunity Amount

Number (18, 0)

This information is related to the opportunity state at the time of the call

Opportunity Close Date

Date

Opportunity Probability

Percent (18, 0)

Opportunity Stage

Text (100)

Opportunity Stage Now

Text (255)

Participants Emails

Text (255)

Emails of five call participants

Pricing Duration

Roll-Up Summary (SUM Topic)

How long the topic pricing was discussed

Primary Account

Lookup (Account)

Account associated with Gong call

Primary Opportunity

Lookup (Opportunity)

Opportunity associated with Gong Call

Primary User

Lookup (User)

The user that schedules the call

Related Accounts

Long Text Area (32768)

Contains data that is populated to all child records

Related Action Items

Long Text Area (32768)

Related Agenda

Long Text Area (32768)

Related Contacts

Long Text Area (32768)

Related Invitees

Long Text Area (32768)

Related Leads

Long Text Area (32768)

Related Notes

Long Text Area (32768)

Related Opportunities

Long Text Area (32768)

Related Participants

Long Text Area (32768)

Related Stats

Long Text Area (32768)

Related Topics

Long Text Area (32768)

Related Trackers

Long Text Area (32768)

Related to

Formula (Text)

Scheduled

Date/Time

Date/Time is when call is scheduled

Scope

Picklist

Internal or external call

Score

Number (10, 2)

Scorecard score

Started

Date/Time

Time call started (when Gong began recording)

System

Text (64)

Which web conferencing or telephony system was used (i.e. Zoom)

Title (Full Conversation Title)

Text (255)

Will display full conversation title

URL

Formula (Text)

Gong URL

Other custom objects

Related Accounts, Contacts, Opportunities, and Leads

These 4 custom objects are junction objects that represent the standard records related to a certain Conversation. In Lightening, these objects appear in the Related right pane of the Conversation record page.

Gong_for_slesforce_object_fields

Related Accounts

The Related Accounts object displays all accounts that were captured in the conversation (as indicated by the participants email addresses). Related Accounts includes the the Primary Account in the conversation, and all the other non-primary Accounts. Primary Account also appears as a lookup field in the Conversation details.

There are 2 related lists available in the Related Accounts lists:

  • Gong Conversations - Conversations where the account is designated as the Primary Account

  • Conversations - Conversations where the account is either Primary and non-Primary

Gong_for_slesforce_objects

Related Opportunities

The Related Opportunities object displays all opportunities that were captured in the conversation. It includes the the Primary Opportunity in the conversation, and all other non-primary opportunities. Primary Opportunity appears also as a lookup field in the Conversation details.

There are 2 related lists available:

  • Gong Conversations - Conversations where the opportunity is designated as Primary Opportunity

  • Conversations - Conversations where the opportunity is either Primary and non Primary

Gong_for_slesforce_objects2

Related Contacts

The Related Contacts object displays all conversation participants that are defined as Contacts in Salesforce, includes those that were invited, attended, or joined the meeting.

Related Leads

The Related Leads object displays all participants in the conversation that are defined as Leads in Salesforce, includes those that were invited, attended, or joined the meeting.

Participants

Participant custom objects include everyone that was either invited or participated in the call, and the type - User, Contact, Lead. If the participant is not in Salesforce, then the Type field stays blank.

Field Name

Field Type

Notes

Affiliation

Picklist (External, Internal Unknown)

Indicates if the attendee was a participant from your company

Gong Conversation

Master - Detail (Conversation)

Conversation linked to participant

Participant Contact

Lookup (Contacts)

Link to contact record

Participant Email

Email

Participant email address

Participant Full Name

Formula

Participant full name

Participant Lead

Lookup (Leads)

Leads associated with participant

Participant Method

Multi Picklist (Attendee, Invitee)

Indicates whether participant listed attended, was invited, or spoke on the call

Participant Phone

Phone

Participant phone number

Participant Title

Formula

Participant title

Participant Type

Formula

Indicates whether participant is a User (your company), Contact, Lead

Participant User

Lookup (User)

Can look up

Type

URL

URL to look up contact or internal user record

Interaction Stats, Structure, Topics, and Trackers

Call content is made up from the following custom objects:

Interaction Stats

Field Name

Field Type

Notes/Description

Stat Name

Text(80)

Title of interaction stat (e.g. Longest customer story)

Stat Value

Number

Value of related stat e.g. 2:34)

Gong Conversation

Lookup (Conversation)

Gong call URL

Structure

Name

Type

Notes/Description

Structure Part Name

Text(80)

Agenda name

Index

Number

Index - Order of appearance in the conversation

Gong Conversation

Master - Detail (Conversation)

Related conversation

End (Min.)

Formula

Calculation of the end time (sec.) to minutes

End Time (Sec.)

Number

End time of this part in sec., relatively to the whole conversation length

Start (Min.)

Formula

Calculation of the start time (sec.) to minutes - when in the conversation the part started

Start Time (Sec.)

Number

Structure Part Duration (Percent)

Percent

Percentage of this agenda part out of the whole conversation

Structure Part Duration (Sec.)

Number

Duration of the Agenda part

Topics

Each custom object listed here includes the topic name and duration (including 0s) as well as the listed topic element.

Name

Type

Notes/Description

Topic Name

Text (80)

Name of topic

Gong Conversation

Master - Detail (Conversation)

Original Gong conversation

Topic Duration (Min.)

Formula

How long was topic discussed

Topic Duration (Percent)

Percent

What percentage of the call was spent discussing topic

Topic Duration (Sec.)

Number

How long was topic discussed

Trackers

Contains keyword trackers and smart trackers. Each custom object listed here includes the tracker name, phrase (if configured), and number of occurrences (including 0) as well as the listed tracker element. For info on adding trackers, go here.

Name

Type

Notes/Description

Tracker Name

Text (80)

Name of tracker

Gong Conversation

Master - Detail (Conversation)

Relationship between Gong conversation and tracker

Tracker Occurrences

Number

How many times the tracker came up on cal

Tracker Phrase

Text (255)

Individual phrases that make up a tracker

Scorecards

Scorecards consist of a number of criteria, each component built to be scored on a 1-5 scale. Scorecard content is made up from the following custom objects:

Name

Type

Notes/Description

Answer

Text

Answer text

Answer

Formula

Formulated text that shows all types of answers

Answer N/A

Checkbox

If answer is unavailable

Call Date

Date/Time

Call Name

Text

Title of Gong conversation

Full Answer

Text (Long)

Full answer text

Full Question

Text (Long)

Full question text

Gong Conversation

Master-Details (Gong Conversation)

Gong Scorecard Name

Text

Name of scorecard recipient

Got Scored

Lookup (User)

Person who was scored

Has Note

Checkbox

If answer has a note

Maximum Range

Number

Can be either 3 or 5

Note

Text (Long)

Actual note

Overall Question

Checkbox

Whether this is an overall question

Published

Checkbox

Whether the question is published

Question

Text

Scorecard question

Question

Formula

Scorecard question with link to scorecard record

Question Type

Picklist

Range | Open | Boolean

Score

Number

Score in case of range answer

Score Date

Date/Time

Scorecard Name

Text

Scored By

Lookup (User)

Who gave the score

Visibility

Text

Public | Private

Notes and Invitees

Currently not in use.

Custom fields in standard objects

The app package contains custom fields that are applied to the following standard objects:

  • Account: 1 custom field

  • Opportunity: 2 custom fields

  • Lead: 9 custom fields

  • Contact: 9 custom fields

  • Activity: 11 custom fields

Note

These custom fields don't count towards the custom field limits in standard objects, except for those in the Activity object.


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