Gong for Salesforce app object fields
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Gong for Salesforce app object fields

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Article summary

The article explains the fields within each Gong for Salesforce custom object, including the Gong Conversation object with call details. It discusses related objects like Accounts, Contacts, Opportunities, Leads, and Participants, and their associations. It also covers Interaction Stats, Structure, Topics, Trackers, and Scorecards custom objects. Additionally, it mentions custom fields in standard objects like Account, Opportunity, Lead, Contact, and Activity. The content provides insights into how different objects and fields are utilized within Salesforce for call management and tracking.

This article details the fields in each Gong for Salesforce custom object.

Gong Conversation

The Gong conversation object contains call details such as when it occurred, the call spotlight, and how long the call lasted.

Field name

Field Type

Description

Call Brief

Rich Text

A short summary of the call, covering who was on the call and what was discussed. Part of  the call spotlight.

Call Highlights - Next Steps

Rich Text

Indicates whether the call ended with an action item. Part of the call spotlight.

Call Key Points

Rich Text

A 10-bullet summary of the call's main points. Part of the call spotlight

Call Outcome

Text (255)

Call Result

Text (255)

Conversation Title

Text (80)

Call title. If the title is more than 80 characters then this field will display 80 characters and the entire title is displayed in the Full conversation title field.

Direction

Picklist

Notes whether the call is inbound, outbound, or web conference

Duration (Min.)

Formula (Text)

Length of call.

Duration (Sec.)

Number (18, 0)

Length of call in seconds. Gong sends this value with the call and the Duration (Min.) is calculated according to this value.

Economic Pulse Occurence

Rollup Summary (Count)

Ended

Date/Time

Date / Time the call ended

Gong Count

Formula (Number)

Aggregated number of calls associated with account (each conversation = 1)

Gong ID

Text (128)

Gong-generated numeric ID

Is Private

Checkbox

Language

Text (255)

Call language

Media

Text (255)

Indicates whether the call was a video or audio call

Opportunity Amount

Number (18, 0)

This information is related to the opportunity state at the time of the call

Opportunity Close Date

Date

Opportunity Probability

Percent (18, 0)

Opportunity Stage

Text (100)

Opportunity Stage Now

Text (255)

Participants Emails

Text (255)

Emails of five call participants.

Pricing Duration

Roll-Up Summary (SUM Topic)

How long the topic pricing was discussed

Primary Account

Lookup (Account)

Account associated with Gong call

Primary Opportunity

Lookup (Opportunity)

Opportunity associated with Gong Call

Primary User

Lookup (User)

The user that schedules the call

Related Accounts

Long Text Area (32768)

These fields are for internal use and contain data that is populated to all child records

Related Action Items

Long Text Area (32768)

Related Agenda

Long Text Area (32768)

Related Contacts

Long Text Area (32768)

Related Invitees

Long Text Area (32768)

Related Leads

Long Text Area (32768)

Related Notes

Long Text Area (32768)

Related Opportunities

Long Text Area (32768)

Related Participants

Long Text Area (32768)

Related Stats

Long Text Area (32768)

Related Topics

Long Text Area (32768)

Related Trackers

Long Text Area (32768)

Related to

Formula (Text)

Scheduled

Date/Time

Date/Time is when call is scheduled

Scope

Picklist

Internal (participants are all from the company) or external call (participants include customers)

Score

Number (10, 2)

Not in use and not displayed in the conversation object

Started

Date/Time

Time call started (when Gong began recording)

System

Text (64)

Which web conferencing or telephony system was used (i.e. Zoom)

Title (Full Conversation Title)

Text (255)

The full conversation title. When the title is more than 80 characters, the full title is displayed here.

URL

Formula (Text)

Gong URL

Related Accounts, Contacts, Opportunities, Leads and Participants

These objects are Salesforce junction objects. Depending on the page you are in you will see:

  • In the conversation page: accounts, contacts, opportunities, leads and participants associated with the call

  • In the account, opportunities, contact or lead page: a list of conversations they participated in

In Lightning mode, these objects appear in the Related right pane of the Conversation record page.

Gong_for_slesforce_object_fields

In the account, opportunity, contact and lead objects, the label for each related list is Conversations.

Gong_for_slesforce_objects

Related Accounts fields

The fields in the Related Account are:

Field name

Field Type

Account

Lookup (Account)

Account Name

Formula (Text)

Call Duration

Formula (Text)

Gong Conversation

Master-Details (Conversation)

Participants Emails

Formula (Text)

Primary Account

Formula (Checkbox)

Started

Formula (Date/Time)

Related Opportunities

Field name

Field Type

Call Duration (Min)

Formula (Text)

Gong Conversation

Master-Detail (Conversation)

Opportunity Id

Lookup (Opportunity)

Opportunity Name

Formula (Text)

Participants Emails

Formula (Text)

Primary Opportunity

Formula (Checkbox)

Started

Formula (Date/Time)

Related Contacts

The Related Contacts object displays all conversation participants that are defined as Contacts in Salesforce, includes those that were invited, attended, or joined the meeting.

Field name

Field Type

Call Duration (Min)

Formula (Text)

Contact Full Name

Formual (Text)

Contact Id

Lookup (Contact)

Gong Conversation

Master-Detail (Conversation)

Participants Emails

Formula (Text)

Primary Account

Formual (Text)

Primary Opportunity

Formula (Checkbox)

Started

Formula (Date/Time)

Title

Formula (Text)

Related Leads

The Related Leads object displays all participants in the conversation that are defined as Leads in Salesforce, includes those that were invited, attended, or joined the meeting.

Field name

Field Type

Call Duration (Min)

Formula (Text)

Gong Conversation

Master-Detail (Conversation)

Lead Full Name

Formual (Text)

Lead Id

Lookup (Contact)

Participants Emails

Formula (Text)

Primary Account

Formual (Text)

Primary Opportunity

Formula (Checkbox)

Started

Formula (Date/Time)

Title

Formula (Text)

Participants

All call participants are displayed in the Participant object of the Conversation. Participants include both those who participated in the call and those who were invited but didn’t participate. The participant type is either User, Contact, Lead. If the participant is not in Salesforce, then the Type field is empty.

Field Name

Field Type

Description

Affiliation

Picklist (External, Internal Unknown)

Indicates if the call participant is from your company

Contact Role

Text (120)

If the participant is a contact role (based on Update Participant Contact Role flow), lists the contact role

Gong Conversation

Master - Detail (Conversation)

Conversation linked to participant

Gong Participant Title

Text (255)

The participant’s title as displayed in the participants email signature

Participant Contact

Lookup (Contacts)

Link to the contact record with the same email or phone number as the call participant

Participant Email

Email

Participant’s email address

Participant Full Name

Formula

Participant’s full name

Participant Lead

Lookup (Leads)

Link to the lead record with the same email or phone number as the call participant

Participant Methods

Multi Picklist (Attendee, Invitee)

Indicates whether participant listed attended, was invited, or spoke on the call

Participant Phone

Phone

Participant phone number

Participant Title

Formula

Participant title as listed in the contact record

Participant Type

Formula

Indicates whether participant is a User (your company), Contact, Lead

Participant User

Lookup (User)

Link to the user record associated with the call participant.

Type

URL

URL to look up contact or internal user record

Interaction Stats, Structure, Topics, and Trackers

Call content is made up from the following custom objects:

Interaction Stats

Field Name

Field Type

Notes/Description

Stat Name

Text(80)

Title of interaction stat (e.g. Longest customer story)

Stat Value

Number

Value of related stat e.g. 2:34)

Gong Conversation

Lookup (Conversation)

Gong call URL

Structure

Name

Type

Notes/Description

Structure Part Name

Text(80)

Agenda name

Index

Number

Index - Order of appearance in the conversation

Gong Conversation

Master - Detail (Conversation)

Related conversation

End (Min.)

Formula

Calculation of the end time (sec.) to minutes

End Time (Sec.)

Number

End time of this part in sec., relatively to the whole conversation length

Start (Min.)

Formula

Calculation of the start time (sec.) to minutes - when in the conversation the part started

Start Time (Sec.)

Number

Structure Part Duration (Percent)

Percent

Percentage of this agenda part out of the whole conversation

Structure Part Duration (Sec.)

Number

Duration of the Agenda part

Topics

Each custom object listed here includes the topic name and duration (including 0s) as well as the listed topic element.

Name

Type

Notes/Description

Topic Name

Text (80)

Name of topic

Gong Conversation

Master - Detail (Conversation)

Original Gong conversation

Topic Duration (Min.)

Formula

How long was topic discussed

Topic Duration (Percent)

Percent

What percentage of the call was spent discussing topic

Topic Duration (Sec.)

Number

How long was topic discussed

Trackers

Contains keyword trackers and smart trackers. Each custom object listed here includes the tracker name, phrase (if configured), and number of occurrences (including 0) as well as the listed tracker element. For info on adding trackers, go here.

Name

Type

Notes/Description

Tracker Name

Text (80)

Name of tracker

Gong Conversation

Master - Detail (Conversation)

Relationship between Gong conversation and tracker

Tracker Occurrences

Number

The number of times the tracker came up on the call

Tracker Phrase

Text (255)

Individual phrases that make up a tracker

Scorecards

Scorecards consist of a number of criteria, each component built to be scored on a 1-5 scale. Scorecard content is made up from the following custom objects:

Name

Type

Notes/Description

Answer

Text

Answer text

Answer

Formula

Formulated text that shows all types of answers

Answer N/A

Checkbox

If answer is unavailable

Call Date

Date/Time

Call Name

Text

Title of Gong conversation

Full Answer

Text (Long)

Full answer text

Full Question

Text (Long)

Full question text

Gong Conversation

Master-Details (Gong Conversation)

Gong Scorecard Name

Text

Name of scorecard recipient

Got Scored

Lookup (User)

Person who was scored

Has Note

Checkbox

If answer has a note

Maximum Range

Number

Can be either 3 or 5

Note

Text (Long)

Actual note

Overall Question

Checkbox

Whether this is an overall question

Published

Checkbox

Whether the question is published

Question

Text

Scorecard question

Question

Formula

Scorecard question with link to scorecard record

Question Type

Picklist

Range | Open | Boolean

Score

Number

Score in case of range answer

Score Date

Date/Time

Scorecard Name

Text

Scored By

Lookup (User)

Who gave the score

Visibility

Text

Public | Private

Notes and Invitees

Currently not in use.

Custom fields in standard objects

The app package contains custom fields that are applied to the following standard objects:

  • Account: 1 custom field

  • Opportunity: 2 custom fields

  • Lead: 9 custom fields

  • Contact: 9 custom fields

  • Activity: 11 custom fields

Note

These custom fields don't count towards the custom field limits in standard objects, except for those in the Activity object.


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