Login
    Contents x
    Gong-CRM data sync times
    • 24 Mar 2025
    • 1 minute read
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Contents

    Gong-CRM data sync times

    • Updated on 24 Mar 2025
    • 1 minute read
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Article summary

    This article lists the time it takes to sync data between Gong and supported CRM integrations. These times are relevant for Salesforce, HubSpot, and MS Dynamics unless noted otherwise.

    These times are based on calculations for 99% of transactions. There may be a small number of cases where the sync time takes longer. See Factors that can affect the sync time.

    Importing CRM data

    When changes are made in the CRM, the time it takes to see the data in Gong are:

    • New CRM record: Up to 6 minutes

    • Update existing record: Up to 6 minutes

    • Update deal boards, for example with a new opportunity: Up to 30 minutes

    • Mark record as deleted: Up to 6 minutes

    • Import new fields: Up to 2 hours

    Note:

    To delete personal data originating from the CRM, see Delete personal data.

    Exporting Gong data

    Data is exported to Salesforce and HubSpot. Exporting to MS Dynamics is not supported.

    When changes are made in Gong, the time it takes to see the data in the CRM are:

    • Web conference calls: Up to 15 minutes from the time the call is ready in Gong

    • Telephony calls: Up to 15 minutes from the time the call is ready in Gong

      Time taken to import and process calls from telephony systems:

      • Gong Connect / Gong Dialer calls: Up to 20 minutes

      • All other telephony systems: Up to 4 hours

    • Emails

      • Composed via Engage: Up to 10 minutes

      • Emails sent or received via external mailbox: Up to 15 minutes

    • Engage activities

      • Engage flow data, Engage tasks & LinkedIn activities: Up to 2 minutes

    • Inline editing in the deal board: Immediate

    Factors that can affect the sync time

    • If you have a large volume of concurrent CRM updates (for Salesforce: >100 thousands. For HubSpot: > 10 thousands) the sync time may be up to 2 hours.

    • Changes that are related to the configuration of the integration, such as adding fields that are imported, may take between 2-24 hours to be available in Gong.

    • Initial import or export may take up to 24 hours.

    • If your CRM is integrated with other systems apart from Gong, the data synchronization time may be affected when there is a high volume of updates.

    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout
    ESC

    AI, a genAI helper, will scrub our help center to give you an answer that summarizes our content. Ask a question in plain language and let me do the rest.