This article lists the time it takes to sync data between Gong and supported CRM integrations. These times are relevant for Salesforce, HubSpot, and MS Dynamics unless noted otherwise.
These times are based on calculations for 99% of transactions. There may be a small number of cases where the sync time takes longer. See Factors that can affect the sync time.
Importing CRM data
When changes are made in the CRM, the time it takes to see the data in Gong are:
New CRM record: Up to 6 minutes
Update existing record: Up to 6 minutes
Update deal boards, for example with a new opportunity: Up to 6 minutes
Mark record as deleted: Up to 6 minutes
Import new fields: Up to 2 hours
Note:
To delete personal data originating from the CRM, see Delete personal data.
Exporting Gong data
Data is exported to Salesforce and HubSpot. Exporting to MS Dynamics is not supported.
When changes are made in Gong, the time it takes to see the data in the CRM are:
Web conference calls: Up to 15 minutes from the time the call is ready in Gong
Telephony calls: Up to 15 minutes from the time the call is ready in Gong
Time taken to import and process calls from telephony systems:
Gong Connect / Gong Dialer calls: Up to 20 minutes
All other telephony systems: Up to 4 hours
Emails
Composed via Engage: Up to 10 minutes
Emails sent or received via external mailbox: Up to 15 minutes
Engage activities
Engage flow data, Engage tasks & LinkedIn activities: Up to 2 minutes
Inline editing in the deal board: Immediate
Factors that can affect the sync time
If you have a large volume of concurrent CRM updates (for Salesforce: >100 thousands. For HubSpot: > 10 thousands) the sync time may be up to 2 hours.
Changes that are related to the configuration of the integration, such as adding fields that are imported, may take between 2-24 hours to be available in Gong.
Initial import or export may take up to 24 hours.
If your CRM is integrated with other systems apart from Gong, the data synchronization time may be affected when there is a high volume of updates.