Tech admin
Gong Engage*
What is Gong Connect?
Gong Connect is a service within the Gong mobile app that allows reps to make and record outbound calls; maintain key information and prepare for next steps when they're on the go. Gong Connect is a VoIP service that works with either Wi-Fi or cellular connections.
You can set your system up so calls are automatically recorded and ingested in Gong, so account executives and frontline managers can reap the benefits of getting the full picture of deal activity for efficient pipeline reviews, including accurate warnings.
Read more: User flow | Gong Connect: data protection & privacy
Turn on Gong Connect
Gong Connect is managed in data capture settings.
Go to Company settings > Team members
Select a team member or a full team to open the panel showing that team member or team’s settings.
Under Data Capture, click Enable Gong Connect.
Block automatic recording for certain regions
Set recording methods for different regions so that you comply with each region's call recording regulations.
*The features available to you depend on your company’s plan and your assigned seats.