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    Enable your team to use the Gong dialer from mobile
    • 18 Mar 2025
    • 1 minute read
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    Enable your team to use the Gong dialer from mobile

    • Updated on 18 Mar 2025
    • 1 minute read
    • Contributors
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    Article summary

    Gong Connect is a feature within the Gong mobile app that enables sales representatives to make and record outbound calls while on the move. This VoIP service operates over Wi-Fi or cellular networks and can be configured to automatically record calls, which are then integrated into the Gong platform. This functionality allows account executives and managers to gain comprehensive insights into deal activities, facilitating efficient pipeline reviews and timely alerts. Users can manage Gong Connect settings through the data capture options in company settings, allowing for the enabling or disabling of automatic recording based on regional regulations. The features available depend on user roles, with specific team members responsible for managing the Gong platform, including CRM integrations and system settings. Gong's AI-driven sales engagement solution further aids sales teams in prioritizing and automating outreach efforts to enhance their sales pipelines.

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    Diamond.png Gong Engage*

    What is Gong Connect?

    Gong Connect is a service within the Gong mobile app that allows reps to make and record outbound calls; maintain key information and prepare for next steps when they're on the go. Gong Connect is a VoIP service that works with either Wi-Fi  or cellular connections.

    You can set your system up so calls are automatically recorded and ingested in Gong, so account executives and frontline managers can reap the benefits of getting the full picture of deal activity for efficient pipeline reviews, including accurate warnings.

    Read more: User flow | Gong Connect: data protection & privacy

    Turn on Gong Connect

    Gong Connect is managed in data capture settings.

    1. Go to Company settings > Team members

    2. Select a team member or a full team to open the panel showing that team member or team’s settings.

    3. Under Data Capture, click Enable Gong Connect.

    Block automatic recording for certain regions

    Set recording methods for different regions so that you comply with each region's call recording regulations.

    *The features available to you depend on your company’s plan and your assigned seats.

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