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    Using the Gong for Salesforce app
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    Using the Gong for Salesforce app

    • 1 minute read
    • Contributors
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    Article summary

    To access Gong.io in Salesforce, go to Conversations and select a conversation to view the Call Highlights tab, showing covered topics and time spent. Check action items and Tracker mentions. The Details tab displays General and Call Details, Opportunity State. The Content tab shows related content like scorecards, topics, and trackers. Public scorecards are visible. The Interaction tab provides more details on stats. The Transcript tab offers a full call transcription with Topic mentions. Gong Dashboards in Salesforce can be complex; refer to Salesforce resources for creating dashboards and reports.

    1. In Salesforce, click on the top left of the Salesforce homepage, select Gong.io.

    2. Go to Conversations and then select a conversation to display the Call Highlights tab.

    Highlights tab

    See which Topics are covered and the amount of time spent on each Topic. Check out action items and how often each Tracker is mentioned.

    Details tab

    See the General Details, Call Details, Opportunity State at the time of the call.

    Content tab

    See related content like scorecards, topics, trackers or the structure of a call. Only public scorecards are displayed.

    Interaction tab

    Click a Stat to display more details.

    Transcript tab

    See a full transcription of your call and check out exactly where each Topic is mentioned.

    Gong Dashboards

    Dashboards and reports can be difficult to define in Salesforce. For information about creating dashboards and reports, see: Dashboards and Reports

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