Using the Gong for Salesforce app
- 1 minute read
- Contributors
- DarkLight
Using the Gong for Salesforce app
- 1 minute read
- Contributors
- DarkLight
Article summary
To access Gong.io in Salesforce, go to Conversations and select a conversation to view the Call Highlights tab, showing covered topics and time spent. Check action items and Tracker mentions. The Details tab displays General and Call Details, Opportunity State. The Content tab shows related content like scorecards, topics, and trackers. Public scorecards are visible. The Interaction tab provides more details on stats. The Transcript tab offers a full call transcription with Topic mentions. Gong Dashboards in Salesforce can be complex; refer to Salesforce resources for creating dashboards and reports.
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In Salesforce, click
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on the top left of the Salesforce homepage, select Gong.io.Go to Conversations and then select a conversation to display the Call Highlights tab.
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on the top left of the Salesforce homepage, select Highlights tab
See which Topics are covered and the amount of time spent on each Topic. Check out action items and how often each Tracker is mentioned.
Details tab
See the General Details, Call Details, Opportunity State at the time of the call.
Content tab
See related content like scorecards, topics, trackers or the structure of a call. Only public scorecards are displayed.
Interaction tab
Click a Stat to display more details.
Transcript tab
See a full transcription of your call and check out exactly where each Topic is mentioned.
Gong Dashboards
Dashboards and reports can be difficult to define in Salesforce. For information about creating dashboards and reports, see: Dashboards and Reports
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