Tech admin, Business admin
Gong Engage*
Can an automation add someone to a flow who is marked as “do not contact”?
People marked as “do not contact” are excluded from automation rules that add people to flows. A person marked as “do not contact” cannot be added to the flow by an automation rule.
Can I assign leads to a flow when there isn't an account created in my CRM?
No, you cannot assign contacts and leads to flows manually or via automations when there isn't an account created in your CRM yet.
I've turned on an automation for a flow, but there are still no people in the People tab. Why?
Keep in mind that once you've turned on an automation, it might take some time before there are contacts and leads in your CRM that fit the automation’s trigger and conditions. To learn more, see Creating and managing automations in Engage.
How long does it take for a CRM update to be reflected in Gong?
In general, it should take approximately 2-5 minutes for any CRM change to be synced with Gong.
How long does it take for a contact or lead to be added to a flow once they meet the flow's automation criteria?
It takes a few minutes between meeting automation criteria and getting added to the flow.
*The features available to you depend on your company’s plan and your assigned seats.