Record and drop voicemail messages

Who can use this: Any team member

Available on: Gong Engage

Ideal for: Sales rep, Sales manager

Voicemail Drop lets you record voicemail messages in advance and leave them when a call reaches voicemail. Instead of repeating the same message, you can select a saved voicemail message to send after the voicemail tone or beep.

Record a voicemail message

Record voicemail messages in the My settings page. Each recording is saved to your personal list and can be selected when leaving a voicemail during a call.

To record a voicemail message:

1. In the top toolbar, click the quick access settings (your initials) icon and select My settings.

2. Under Gong Connect, click Manage your voicemails.

3. Click + Record new voicemail.

4. Enter a name for the voicemail message and click Record a voicemail.

5. Once you’ve finished recording, click Play to review the recording.

6. Click Save if you are happy with the voicemail, or Delete to start again.

The voicemail message is added to your list of saved recordings.

Manage voicemail messages

You can update, remove, or reorganize saved voicemail messages from Manage Voicemail Recordings.

To manage a voicemail message:

1. In the top toolbar, click the quick access settings (your initials) icon and select My settings.

2. Under Gong Connect, click Manage your voicemails.

3. Choose what you want to do:    

   • Edit a voicemail message: Click Edit , to update the recording, and save your changes.

   • Delete a voicemail message: Click Delete to remove the recording.

   • Reorder voicemail messages: Move the recording to a new position in the list.

     Note: The order of voicemail messages determines the order in which they appear when selecting a voicemail message during a call.

Drop a voicemail message during a call

When a call reaches voicemail, you can leave a saved voicemail message instead of recording the message live.

Note: Wait until you hear the voicemail tone or beep before dropping a voicemail message.

To drop a voicemail message:

1. Place a call using the Gong Dialer.

2. If there’s no answer, wait for the voicemail tone or beep.

3. Select Voicemail drop icon to see the list of recorded voicemail messages.

4. Select the voicemail message you want to leave.

The selected voicemail message is played to the recipient's voicemail.

How does Voicemail Drop work for recipients?

Recipients receive the voicemail message as a standard voicemail. No additional action is required from the recipient, and the voicemail can be played back like any other voicemail message.