Tech admin
Any Gong plan*
Admin center > Settings > Data capture > Web conferencing
Integrate Gong with Microsoft Teams to record meetings with the Gong bot and import them into Gong. Reps can generate dynamic meeting links that open a consent page before the meeting starts.
Note:
If you use Microsoft Teams Phone, make sure strict mode is turned off. Strict mode prevents the Gong bot from recording
Configure the integration in Gong
To configure the integration in Gong:
Go to Admin center > Settings > Data capture > Web conferencing.
In the Microsoft Teams row, turn on Recording. Microsoft Teams meetings will now be recorded with the Gong bot.
Test the setup
Test the configuration as follows:
Schedule a Teams meeting at least 30 minutes in advance, otherwise Gong won’t identify the call.
Start the meeting and confirm that the Gong bot joins successfully.
Authenticate the bot to join Teams meetings (BETA)
By default, the Gong bot joins Teams meetings as an anonymous guest. Some companies prevent guests from automatically joining meetings with:
Captchas: Guests must complete a captcha before joining, which blocks Gong’s bot
Waiting rooms: Guests are placed in a lobby and must be admitted manually
If anonymous access is not possible in your company, you can authenticate the bot as a verified Teams user. This bypasses captchas and waiting rooms and allows the bot to join calls.
To enable the authenticated bot, your Teams admin must allow Gong as an external domain and then configure the authenticated bot in Gong:
Go to Microsoft Teams admin center > Users > External access.
Either allow all external domains or click + Add a domain and enter: meetings.gong.io. For more details, see Configure external meetings and chat.
In Gong, go to Admin center > Settings > Data capture > Web conferencing.
In the Microsoft Teams row, click Settings.
Turn on Allow Gong bot to log in as a Teams user.
In the dialog, mark Got it. I’ll complete the Teams admin configuration and click Continue.
Test the setup
In the Teams admin center, set captchas to apply only to meetings hosted by the admin.
Schedule a meeting. The bot should join successfully.
If the bot fails to join due to a CAPTCHA, the CAPTCHA_VERIFICATION_BLOCKED_BOT skip code is logged. Ensure you have configured Teams to allow the meetings.gong.io domain.
Once the bot joins successfully, set captchas for the whole company
Note:
The authenticated bot works only if meetings.gong.io is allowed in Microsoft Teams. This enables it to join meetings hosted in your company’s Teams environment. Meetings hosted by another company that require captchas may still block it.
Troubleshooting
In the Web conferences settings page, the Details column shows the following warnings if the integration hasn’t been configured properly:
Bot could not join multiple calls due to CAPTCHA security block. Click on Settings and enable Gong recording bot authentication: Make sure to turn on Allow Gong bot to log in as a Teams user in the Settings page
Bot could not join multiple calls due to CAPTCHA security block. Make sure meetings.gong.io is an allowed domain in Teams admin settings: Domain hasn’t been added as an allowed domain in Microsoft.
Gong also emails admins when these errors appear. Emails are sent once when the error starts, and not more than once a month.
*The features available to you depend on your company’s plan and your assigned seats.