Create a call status report

  • Updated on Aug 19, 2025
  • Published on Apr 15, 2024
  • 1 minute(s) read
  • Deborah Landau
  • Jeff Aftel
 Prev Next

Silhouette of a person standing, representing human figures in various contexts.Tech admin, Business admin

Diamond.png Any Gong plan*

Use this report to track the status of your company calls.

  • View how many calls were recorded, skipped, or canceled during a specific timeframe.

  • Track which calls are being recorded as expected, or if there are missed calls due to a training or technical issues.

  • Filter the report based on a specific team and timeframe.

  • Generate a report for large teams (200+ people).

  • Calculate the consent opt-out rate.

Calls included in the report

  • Telephony calls: telehony calls that are recorded are included in the report.

  • Web conference calls: All web conferencing calls that are scheduled to be recorded are included in the report. Calls where participants refuse to be recorded aren’t included in the report.

How to create a call status report

  1. Click Admin Center > Settings > Reports > Call status.

  2. In the popup that opens, choose which team's calls you want the report to cover, and select the timeframe.

  3. Click EMAIL REPORT to receive an email containing a self-expiring link to the report.

    • This link is valid for 30 days. After 30 days, the link expires, and the report is no longer available for downloading.

    • Data from the previous 24 hours might not appear in the report.

Call status report contents

This report contains the following information:

  • Call ID: The ID of the call in Gong

  • Call Title: The title of the call

  • Host Name: The name of the call host

  • Host Email: The host’s email address

  • Call Start Date and Call Start Time: The date and time the call started. Dates and times are UTC and not the company timezone.

  • Provider: The name of the provider used to make the call.

  • Conset Page Used: Indicates whether participants had to consent to recording the call before joining.

  • Status: Call statuses are:

    • Completed: The call was successfully recorded

    • Aborted: Gong was unable to record the call

    • Cancelled: The call was cancelled or the host decided not to record the meeting

    • Purged: The call recording was deleted. This could be either manually, in bulk, via an automated rule, or due to retention policies.

  • Skip Reason: A skip code indicating the reason the call wasn’t recorded.

  • Skip Reason Description: A description of the skip code

*The features available to you depend on your company’s plan and your assigned seats.

Related articles