Who can use this: Tech admin
Available on: Any Gong plan
Use this process to connect an external AI client to the Gong MCP server.
Before you begin
Ensure you have enough Gong credits to query the MCP server.
You must have a paid Gong seat to connect to the MCP server. Collaborators can’t use the Gong MCP server.
Set up an MCP integration
You must first register your MCP integration in Gong.
To register your MCP integration:
In the left sidebar, click Admin center.
In the Settings tab, click MCP, under Ecosystem.
Click the MCP servers tab.
Click New MCP server integration.
Enter a name for the integration in the Integration name field.
Enter the callback URL for each MCP client in the Redirect URI field. Enter one URL per line. Find the correct redirect URI in your MCP client documentation.
Select an option under Registration type:
Manual: Create a custom integration. Gong issues a client ID and secret to tightly control access. Only the client where you install the credential can connect.
Automatic: No client ID or secret setup is needed. Any matching client can connect after a user signs in to Gong.
Note:
You can’t change this setting after you submit the integration.
Select an option under Authorization context:
Shared access: The AI agent can access all your Gong data.
Personal access (default): The AI agent can access only the data of the user who authorized the integration. Data access is limited to that user’s permissions.
Note:
Choose Personal access for AI clients such as Claude, ChatGPT, or Copilot, where users can access only their own Gong data. Choose Shared access for backend or reporting agents acting for the whole organization. You can’t change this setting after you submit the integration.
Click Save.
For manual integrations only: The credentials for connecting to the MCP server are displayed. Click Copy next to each of the following:
Client ID
Client Secret
Server URL
Use these credentials to authenticate the MCP server.
Click Done.
Authenticate the Gong MCP server in the external AI agent
The MCP server uses OAuth to authenticate requests. How authentication is handled depends on the external AI agent. If you set the integration to automatic, no credentials are required.
If your integration is manual, provide the following when configuring the MCP connection:
Gong MCP server URL: https://mcp.gong.io/mcp
Client ID: Generated by Gong when setting up a manual integration
Client secret: Generated by Gong when setting up a manual integration
The external AI agent completes the authentication flow and stores the access token.
Authenticating a custom external AI agent
A custom external AI agent must implement OAuth 2.0 to obtain and refresh access tokens.
For full instructions, see Set up OAuth access.