Who can use this: Tech admin
Available on: Any Gong plan
Gong has native MCP server integrations for Claude, ChatGPT, and Microsoft Copilot. A tech admin creates the integration in Gong and shares the credentials with team members, who then connect their own AI tool. Each team member authenticates with their own Gong credentials and can only access the data they are already permitted to view.
Before you begin
Ensure:
You are a Gong tech admin.
Team members who will connect their AI tool have a paid Gong seat. Collaborator accounts cannot connect to the Gong MCP server.
Team members have a subscription on a plan that supports custom MCP connections:
Claude: Pro, Max, Team, or Enterprise
ChatGPT: Plus, Pro, Business, Enterprise, or Edu
Microsoft Copilot: Access to Copilot Studio or Microsoft 365 Copilot extensibility, with generative orchestration enabled in Copilot Studio
Step 1: Set up the MCP server integration in Gong
Create a dedicated MCP server integration for each AI tool you want to enable. This generates the client credentials your team members need to connect.
To set up the MCP server integration:
From the left sidebar, click Admin center.
In the Settings tab, click MCP, under Ecosystem.
Click the MCP servers tab.
Click New MCP server integration.
Enter a name for the integration in the Integration name field. Use a descriptive name that identifies the tool, such as Claude, ChatGPT, or Copilot.
In the Redirect URI field, enter the redirect URI for your tool:
For ChatGPT: Enter the redirect URI generated during the ChatGPT MCP app setup flow. Start the ChatGPT setup in Step 2 first to retrieve this URI, then return here to complete the integration.
For Claude:
For Microsoft Copilot:
For Copilot Studio: Enter the callback URL generated during the MCP connection setup in Copilot Studio. Start the Copilot Studio setup in Step 2 first to retrieve this URL, then return here to complete the integration.
For Microsoft 365 Copilot plugins: Use: https://teams.microsoft.com/api/platform/v1.0/oAuthRedirec
Select an option under Registration type:
Manual: Gong issues a client ID and secret. Only the client where you install the credentials can connect.
Automatic: No client ID or secret is needed. Any matching client can connect after a team member signs in to Gong.
Under Authorization context, select Personal access.
Note:
Personal access means each team member connects with their own Gong credentials. The AI tool can only surface data that team member is already permitted to view in Gong.
Click Save.
The Client ID and Client Secret are displayed in the integration details.
Step 2: Connect your AI tool
You must enable the Gong connector in your AI tools. Once this has been enabled, team members can install the connector in their AI tool.
To connect your AI tool to Gong:
In your AI tool, add a new MCP connection or Gong connector.
Enter the Gong MCP server URL:
https://mcp.gong.io/mcpEnter the Client ID and Client Secret generated by Gong.
Your AI tool can now query your Gong data using ask account, ask deal, and generate brief.
Frequently asked questions
Which Gong data can AI tools access through this integration?
AI tools connected to the Gong MCP server can use three tools: ask account (questions about a single account), ask deal (questions about a single deal), and generate brief (structured summaries including key themes, stakeholders, risks, and next steps). The integration is read-only. AI tools cannot create, update, or delete any data in Gong. Private calls are excluded from all results.
Can I create separate integrations for different AI tools?
Yes. Create a separate MCP server integration for each tool with its own name and redirect URI. Each integration generates its own client ID and secret.
Can a team member connect more than one AI tool to Gong?
Yes. Each AI tool requires its own connection using its own credentials. A team member can connect Claude, ChatGPT, and Copilot independently, provided each integration has been set up by the admin.