Tech admin
Any Gong plan*
Company settings > Data capture > Recording consent
This article explains how changing a consent profile can effect existing meetings, or how meetings are set in the future.
Change: From enabled to disabled
Implications: Links to the consent page in scheduled meetings will no longer work, meaning participants will not be able to join.
We email all tech admins when the consent page is changed from enabled to disabled.
What you need to do
Update anyone with the assigned profile and / or meeting organizers that you're turning off the consent page, and that they should:
Replace the links in scheduled meetings.
Replace the links in scheduling tool events.
Change: From static link to dynamic link or let host decide
Implications: Static links to the consent page in scheduled meetings will no longer work, meaning participants will not be able to join.
We email all tech admins when the meeting link is changed.
What you need to do
We recommend that you initially change to 'let host decide' for a cross-over period which allows call hosts decide whether to keep static links or change to dynamic links.
Update anyone with the assigned profile and/or meeting organizers that you're making this change, and that they should:
Replace the static links in scheduled meetings with dynamic links using the Gong calendar add-in.
Replace the links in scheduling tool events.
Change: From unprotected static links to protected static links
Implications: Static links to the consent page in scheduled meetings will no longer work, meaning participants will not be able to join.
We email anyone assigned this consent profile when changing to protected static links.
What you need to do
Update anyone with the assigned profile and/or meeting organizers that you're making this change, and that they should:
Replace the static links in scheduled meetings with static links that include the token.
Replace the links in scheduling tool events.
Change: From dynamic link or let host decide to static link
Implications: Nothing - the dynamic links will still work as long as you have an integration with the web conferencing provider.
What you need to do
Update anyone with the assigned profile and / or meeting organizers that you're making this change.
Make sure that you don't disconnect the integration with the web conferencing provider until after there are no more future meetings using dynamic links.
Change: Switch provider
Implications: This depends on your current and new web conferencing provider. Please reach out to Gong support for advice.
What you need to do
Review information on the consent page for each provider, and be aware of the differences in capabilities between both.