Using Gong

Record calls

• Record a web conference call
• Record an impromptu call
• Prevent or stop a recording
• Call length limitations
• Use the Gong consent page
• Tips for recording web conference calls

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Listen to calls

• Listen to a call
• Listen to specific participants
• See a call transcript
• See the Zoom chat
• Points of interest in a call
• View slides

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Take action on calls

• Share a call
• Create and manage call snippets
• Translate transcripts into English
• Transcribe a call in the correct language
• Associate a call to an account or an opportunity
• Trim a call

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Manage calls

• See your calls
• View upcoming calls
• View calls with skipped recordings
• View meetings without scheduled recordings
• Upload recorded calls
• Add a call or call snippet to the library

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Assist

• About Assist
• Assist Hub
• Meeting follow-up assist
• Email follow-up assist
• Nudge a prospect assist
• Back from OOO assist

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Search in Gong

• Filter calls
• Save a filter
• Manage saved filters
• Search summary
• List of calls
• Download call data

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Deals

• Deal intelligence
• Use deal boards
• Create a deal board
• Edit deal board settings
• Delete a deal board
• Stay on top of your deals with warnings

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Gong Forecast

• Set up forecast boards
• Set warnings on deals for forecast
• Upload forecast targets
• Update your forecast
• Drill into your forecast numbers
• Export forecast numbers

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Coaching with Gong

• Introduction to coaching
• Coaching is King
• Coaching quick start
• Coaching as a frontline manager
• Review your team coaching needs
• Coaching & self-learning with Gong

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Insights

• About team stats
• Use team stats
• Export team stats
• Initiatives
• Market Insights
• Whisper for interaction stats

Manage scorecards

• Manage scorecards
• Scorecards: more actions
• FAQs for scorecards

Gong mobile app

• Intro to the Gong mobile app
• Capture mobile calls with Gong Connect
• Record meetings on mobile
• Caller trust protocols
• Listen to a call on your mobile
• Deals on the go

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Use the library and archive

• Create and manage streams
• Create and manage folders
• Manage folder access
• Add a call or call snippet to the library
• All about streams
• Use the archive

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Troubleshooting for salespeople

• What license do I need in order to enable Zoom Native Recording?
• Troubleshooting for salespeople
• Recording Calls with a Zoom Passcode
• Troubleshooting unrecorded calls
• Skip codes for unrecorded calls
• Why didn't my call record?

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