Using Gong

Record calls

• Record a web conference call
• Record an impromptu call
• Prevent or stop a recording
• Call length limitations
• Use the Gong consent page
• Record an internal call

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Listen to calls

• Listen to a call
• See a call transcript
• See the Zoom chat
• Points of interest in a call
• View slides
• View slides

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Take action on calls

• Share a call
• Create a call snippet
• Save time with call spotlight
• Ask anything about your calls
• Translate transcripts into English
• Transcribe a call in the correct language

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Manage calls

• See your calls
• View upcoming calls
• View calls with skipped recordings
• View meetings without scheduled recordings
• Upload recorded calls
• Add a call or call snippet to the library

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Gong Engage

• Why use Gong Engage?
• Set up Engage for reps
• Prioritize your accounts
• Stay on top of your deals
• Update deal information in your CRM from Engage
• Prepare contacts for engagement

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Search in Gong

• Search for calls
• Save and manage search filters
• Summary of search results
• Download call data
• Search for anything in Gong

Deals

• Deal intelligence
• Use deal boards
• Create a deal board
• Tips on using conditional filters
• Edit deal board settings
• Delete a deal board

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Gong Forecast

• Set up: best practices
• Set up: 2 recipes for setting up a Renewals board
• Set up: forecast boards
• Set up: forecast rollup board (business total)
• Set up: upload forecast targets
• Admin: manage forecast boards

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Coaching with Gong

• Introduction to coaching
• Coaching quick start
• Request feedback
• Add a comment
• Review a comment
• Reply to comments in Slack

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Insights

• Analyze team performance
• Filter team stats
• Export team stats
• Track adoption of strategic initiatives
• Create and edit initiative boards
• Market

Gong mobile app

• Intro to the Gong mobile app
• Capture mobile calls with Gong Connect
• Record meetings on mobile
• Caller trust protocols
• Listen to a call on your mobile
• Deals on the go

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Use the library

• All about streams
• Create and manage streams
• Create and manage folders
• Add a call or call snippet to the library
• Use the archive
• Download a library usage report

Troubleshooting for salespeople

• What license do I need in order to enable Zoom Native Recording?
• Troubleshooting for salespeople
• Recording Calls with a Zoom Passcode
• Troubleshooting unrecorded calls
• Skip codes for unrecorded calls
• Why didn't my call record?

See all 12 articles