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Naomi Papoushado
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How to use the Gong Developers Hub

Welcome! Use the Gong Developers Hub to:

  1. Manage your team - add developers, product managers, whoever you need, to your Gong Developers Hub account.

  2. Browse our API - find what you want to use

  3. Create your app - leverage your Gong data to create an app that gives you the data you need

  4. Test your app - make a sandbox and play

  5. Publish & list your app in the Gong Collective marketplace.

What is Gong?

Gong is a sales platform for revenue intelligence. Gong integrates with CRMs, email and calendar platforms, and web conferencing & telephony systems to capture our sales conversations. We process conversations, identify key moments, connect calls to prospective deals, and then leverage those insights to help with deal management, coaching, and forecasting revenue.

In other words, Gong is a multifaceted platform that can be used in many ways. Gong is best leveraged when it has access to as much data as possible. The 3 main data sources are emails, calls, and CRM.

Who uses Gong?

Gong is typically used by sales organizations with people in the following roles:

Account executives (AEs)

Responsible for the process of selling to prospects or existing customers

Frontline sales managers (FLMs)

Responsible for managing AEs, coaching them, rolling up sales figures, and so on

Sales enablement (SE)

Responsible for setting the infrastructure in which Sales teams can work and executing business strategies

Other

Higher managers (including VP Sales)

Revenue functions (including CRO)

SDRs (responsible for lead generation)

And more…

In Gong, there are 3 main user roles:

  • Standard team members: end-users of the Gong platform - typically AEs, FLMs, and SE

  • Business admin: someone who makes business decisions and performs set up in Gong that aligns with those decisions - typically SE

  • Technical admin: someone who sets up technical aspects in the platform - typically someone in IT

About Gong's API

With the Gong API, you can:

  1. Retrieve:

    1. Calls

    2. Users

    3. User stats

    4. User settings

    5. Libraries

  2. Upload new or update call recordings.

  3. Push engagement events into Gong and display them as events in Gong’s activity timeline.

  4. Delete users and all their associated elements.

  5. Upload CRM.

Go here to learn more about Gong’s API.

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