Track adoption and utilization of Gong in your organization. In the utilization report, you can see who in your company benefits from Gong's features, and which are most heavily used. In addition to data on how each person uses Gong, you will also see how people gain from or help other Gong users. The data includes details such as how many people listened to another person's calls, how many comments they gave on those calls. This means that Gong users can benefit from listening to calls even if the call owner doesn't log into Gong regularly.
The report includes all users from all workspaces, but only gives statistics for activities in the current workspace.
Who can create Utilization reports 
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Note
People without the technical admin or business admin role can also download a version of this report that contains less information on the Team page.
Create the report
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In your Company Settings page, in the Reports section, click Utilization.
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Select the category of the calls included in the report.
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Select whether you want a summarized or detailed report. The summarized report gives an overall picture of how people are using Gong, and the detailed report provides data on how each different feature in Gong is used. The list of fields included in each report is described below.
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Select the timeframe you want the report to cover, or choose specific start and end dates for the report.
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Click Email Report. The report is sent via email in a .csv file.
Data in the summarized report
The report contains the following information:
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Column name |
Description |
|---|---|
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User name |
The person's name |
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Is manager |
Shows whether or not the person is a manager. |
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Has paid seat |
Shows whether the person has a paid seat in Gong |
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Utilized seat |
Shows whether the person used Gong, or whether their actions were helpful to other people, for example when listening to a call, it is considered that the call owner utilized Gong. |
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# of days used Gong |
The number of days where the person used Gong, including looking at a page. NoteThis value does not include when the person had a call recorded by Gong during the report period. |
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# of recorded calls |
The number of calls (web conference, telephony, and manually uploaded) the person owns that were recorded or uploaded during the report period |
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# of imported emails |
The number of emails imported to Gong |
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# of people who viewed this person's data |
Number of times other people looked at this persons analytic data, such is in the Team or Coaching tabs. |
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# of collaborative actions (listens, comments, shares, scorecards) |
The number of times the person did the following actions during the report period: |
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Conversations imported enabled |
Whether or not the person's conversations are set to be imported to Gong |
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The person's email address |
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Manager # name (top down) |
The columns with the manager name and email show the person's hierarchical chain, starting with "Manager 1" as the top-level manager, and working down. |
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Manager # email (top down) |
Data in the detailed report
The report contains the following information:
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Column name |
Description |
|---|---|
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User name |
The person's name |
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Is manager |
Shows whether or not the person is a manager |
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Has paid seat |
Shows whether the person has a paid seat in Gong |
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Utilized seat |
Shows whether the person used Gong, or whether their actions were helpful to other people, for example when listening to a call, it is considered that the call owner utilized Gong. |
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Is active |
Shows whether the person performed an action in Gong in the report period. |
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# of days used Gong |
The number of days where the person used Gong, including looking at a page. NoteThis value does not include when the person had a call recorded by Gong during the report period. |
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# of calls recorded or imported |
The number of calls (web conference, telephony, and manually uploaded) the person owns that were recorded or uploaded during the report period |
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# of emails imported |
The number of emails imported to Gong |
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# of people who viewed this person's data |
Number of times other people looked at this person's analytic data, such as, in the Team or Coaching tabs. |
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# of calls listened to |
The number of calls the person listened to during the report period. This can also be seen in the Insights > Team > GONG USAGE > Calls listened to tab. |
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# of transcripts read |
The number of call transcripts the person read during the report period |
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# of comments given |
The number of calls the person commented on during the report period. This can also be seen in the Insights > Team > GONG USAGE > Calls with comments tab. |
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# of scorecards given |
The number of calls the person filled a scorecard in for during the report period. This can also be seen in the Insights > Team > GONG USAGE > Calls with scorecards tab. |
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# of feedbacks given |
The number of calls the person gave feedback on during the report period. Learn what is considered feedback. |
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# of manual feedbacks reported |
The number of calls that the person reported giving feedback on during the report period. . Manual feedback is feedback given not via Gong, for example, in a conversation or during a meeting. This can also be seen in the Insights > Team > GONG USAGE > Calls with feedback tab. Learn what is considered feedback. |
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# of internal shares of calls |
The number of times the person shared calls internally, within their company. |
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# of external shares of calls |
The number of times the person shared calls externally, outside their company. |
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# of collaborative actions (listens, comments, shares, scorecards) |
The number of times the person did the following actions during the report period:
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# of days deals tab viewed |
The amount of days a person clicked the Deals tab during the report period |
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# of manual deal edits |
The number of times the person manually edited values of a deal during the report period |
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# of days account page viewed |
The number of days the person viewed the account page during the report period |
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# of times team page viewed |
The number of times the person viewed the team page during the report period |
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# of days initiatives page viewed |
The number of days the person viewed the initiatives page during the report period |
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# of times market page viewed |
The number of times the person viewed the market page during the report period |
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FORECAST: # of days forecast page viewed |
The number of times the person looked at the forecast page |
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FORECAST: # of manual forecast submissions |
The number of times the person manually edited values of a forecast during the report period |
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ASSIST: # of assists interacted with |
The number of times the person did at least one of the following assists during the report period:
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ASSIST: # of clicks on deals from Assist |
The number of times the person clicked a deal name from Assist during the report period |
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ASSIST: # of days person interacted with Assist |
The number of days the person did at least one assist action during the report period. |
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ASSIST: # of days person sent emails from the Gong email composer |
The number of days the person sent an email using the Gong email composer during the report period |
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ASSIST: # of days person updated CRM fields from Assist |
The number of days the person updated at least 1 CRM field value from Assist during the report period |
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# of times this person's calls were listened to |
The number of times other people listened to calls owned by this person |
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# of comments on this person's calls |
The number of times other people commented on calls owned by this person |
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# of internal shares of this person’s calls |
The number of times other people shared calls owned by this person internally |
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# of external shares of this person's calls |
The number of times other people shared calls owned by this person externally |
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# of scorecards for this person’s calls |
The number of scorecards other people filled on for calls owned by this person |
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Call recording or import enabled |
Shows whether the person's calls are set to be recorded and imported. Calls are not automatically recorded and imported if this is enabled. The people on the call have to agree to be recorded. |
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Email import enabled |
Shows whether emails are imported to Gong |
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Manager of people whose data is captured |
Shows whether the person is a manager for people who's conversations are captured or recorded and imported to Gong |
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The person's email address |
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Manager # name (top down) |
The columns with the manager name and email show the person's hierarchical chain, starting with "Manager 1" as the top-level manager, and working down. |
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Manager # email (top down) |