Who can do this? &
Track adoption and utilization of Gong in your organization. In the utilization report, see who in your company benefits from Gong's features, and which are most heavily used. You will also see how people gain from or help other Gong users. The data includes details such as how many people listened to another person's calls, and how many comments they gave on those calls. In cases where the call owner does not log into Gong regularly, you can see how other Gong users benefit from listening to these calls.
People without the technical or business admin role can download a version of this report that contains less information on the Team page.
In your Company Settings page, in the Reports section, click Utilization.
Select the category of the calls included in the report.
Select whether you want a summarized or detailed report. The summarized report gives an overall picture of how people are using Gong, and the detailed report provides data on how each different feature in Gong is used. The list of fields included in each report is described below.
Select the timeframe you want the report to cover, or choose specific start and end dates for the report.
Click Email Report. The report is sent via email in a .csv file.