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Create Usage report

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Naomi Papoushado
  • Updated

Track adoption and usage of Gong in your organization. Export Gong usage data to a CSV file to understand who's using what in Gong.

Who can create Usage reports BA_1.png & TA_1.png

Note

People without the technical admin or business admin role can also download a version of this report that contains less information. Go here for more information.

What's included?

The report shows data for the workspace the admin is currently working in, for activity over the selected time period, for all types of calls.

The report does not include people who a) don't have a permission profile for the workspace or b) have no activity in the workspace.

For more detailed info, see What info is downloaded into the CSV file? below.

Create the report

  1. Go to Company Settings, and under the Reports section, click Usage.

  2. Filter the page view for the teams you want and the date range.

  3. Click Email Report. An email is sent to you with a link to download the report as a .csv file.

What info is downloaded into the CSV file?

The report contains the following information:

Column name

Description

User email address

The person's primary email address and their name.

User name

Manager

Shows whether or not the person is a manager.

Recorded

Whether or not the person is set to be recorded by Gong on web conferencing calls.

Calls imported

Whether or not the person is set for their telephony calls to be imported

Manager of people whose data is captured

Direct manager of the person who is set to be recorded or their telephony calls to be imported

Days active

Shows the number of days where at least one “activity” took place during the report period.

An “activity” is considered:

  • Listened to a call

  • Scored a call

  • Commented on a call

  • Marked a call as 'feedback given'

Note that this column does not include when the person had a call recorded by Gong during the report period.

# calls recorded

Shows the number of calls (web conference, telephony, and manually uploaded) the person owns that were recorded or uploaded during the report period.

# calls listened

Shows the number of calls that the person listened to during the report period.

This number can also be seen in the TEAM > STATS > GONG USAGE > CALLS LISTENED tab.

# calls commented

Shows the number of calls that the person commented on during the report period.

This number can also be seen in the TEAM > STATS > GONG USAGE > CALLS WITH COMMENTS tab.

# calls scored

Shows the number of calls that the person scored during the report period.

This number can also be seen in the TEAM > STATS > GONG USAGE > CALLS WITH SCORECARDS tab.

# calls gave feedback

Shows the number of calls that the person gave feedback on during the report period. Learn what is considered feedback.

This number can also be seen in the TEAM > STATS > GONG USAGE > CALLS WITH FEEDBACK tab.

# of visits to Deals page

Shows the amount of days a person visited the Deals page during the report time period.

Manually gave feedback

Shows the number of calls that the person manually marked as “Feedback Given” during the report period.

This number can also be seen in the TEAM > STATS > GONG USAGE > MARKED AS FEEDBACK tab.

Manager # name (top down)

The columns with the manager name and email show the person's hierarchical chain, starting with "Manager 1" as the top-level manager, and working down.

Manager # email (top down)