You can share calls with people inside and outside your organization. Share snippets of a call so that recipients hears the specific part you want them to hear, restrict who opens the call so you know who's listening, and set an expiration date for listening to the call. For calls shared externally, you can see stats about who has shared and viewed the call.
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When you share a call with a customer, and they share it onwards, it's a good indicator that the deal is moving forward.
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Seeing who a customer has forwarded a call to could tell you who you need to reach out to next.
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It's a courtesy to include a link to the call in your follow up email.
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Seeing which part of the call was listened to gives you an insight into what your customers are focused on.
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Sharing a call internally allows you to loop in other stakeholders or ask a reviewer for feedback.
Click Share Call at the top right of the call page for the call you want to share and select one of the options. Click Share internally if you want to share the call with people at your org who are using Gong. If you want to share a call with customers, or with people at your org who aren't using Gong, click Share with customers.
You can also share a call snippet by highlighting text in the call transcript and using the popup menu that is displayed.
Share internally
Share calls internally via email or Slack. When you share calls internally, Gong sends the recipient a link to the call that they can access in Gong. If the call includes a video, the video is shared.
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Share via email: Enter the person's name or email address.
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Share via Slack: To do this, your Gong account needs to be connected to Slack. If you want to share a call in a private channel, Gong must be invited to that channel.
Share with customers
Share calls externally by sending customers a link, or by sending an email with a link. In both methods of sharing, you can choose from 3 levels of access to the call. When you share calls with customers, they receive a link with a simplified version of the call page. If the call includes video, the video is shared too.
Share the entire call or a snippet
You can share entire calls or parts of calls with your customers. To share a part of the call, click Create snippet to open the call timeline where you can create a snippet to share.
Choose from 3 levels of access
When you share a link to a call, the link will come with the default link expiration and access, as set by your admin. Click Edit to edit the link settings. In the edit link settings screen, you update the link expiration date
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Anyone with the link can access the call
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People with the link who identify themselves can access the call
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Restricted: Only people specified while sharing the link can access the call
Note
In some cases, your company admin may have defined that all calls shared with customers are restricted, and can only be accessed by people specified during the share process.
Default link expiration
The default expiration time for the link is set by your company admin. Click edit to change the amount of time.
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What do they see? When you share with customers, they receive a link with a simplified version of the call page. If the call includes video, the video is shared.
Embed call
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Learn more about embedding calls here.
Notifications
When a call you shared was viewed, you'll receive an email notification. Only the person that shared the call is notified.
In-app
Hover over the right sidebar and select Shares & Views.
In the panel that opens, you'll see how many times a call was shared with customers, and info regarding each share.
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Shares & Views info is only available for calls that were shared with customers, not those shared internally.
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If the call was viewed, you can click on the entry to get more details.
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If the call was shared with customers via email in the Share with Customers window, you can hover over the bold "# person" text to see who the call was shared with.
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Click on an instance of a view to open the call to the point in the call where the viewer started listening. If you hover over the view details, the snippets of the call that were listened to are highlighted in the call timeline.
Hover and click here.
View the highlighted snippet here. When you click the share instance, the call starts playing the snippet.
Note
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The views for each time you share a call are tracked separately, even though all the shares are for the same call. So if you share a call today using a shareable link as well as sharing it via email, the views for each of those shares are tracked separately. If you then share the call again tomorrow via email, the views for that share are tracked separately from the email share from the day before.
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If you share a call via email and don't require the viewer to identify themselves, every time that link is used it is logged as if the person you sent the email to viewed the call, even if they forwarded it to someone else.
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If you share using a shareable link, we can only tell you that the link was generated and how many times it was used. We can't tell you who used it unless you require the viewer to identify themselves when you generate the link.