Overveiw
To give salespeople and their managers 360° visibility into every conversation that makes a deal, Gong periodically scans and imports the mailboxes of users who are set for email import by the customer’s Gong admin. By applying a set of filtering rules and cross-referencing with the company’s CRM, Gong determines whether an email belongs to a deal and should be imported.
Table 2. Data flow diagram
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Gong scans the mailboxes of designated users and retrieves email meta-data.
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Gong verifies the email headers against blacklisted domains, words, and email addresses
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Gong cross-references the recipients against the CRM to verify they match a known customer.
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If matched, Gong retrieves the full email body.
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Gong stores the email in the cloud (encrypted in transit and at rest).
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Authorized customer team members can access the Gong application, recall information, and analyze it.
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