Tech admin
Gong offers two data redaction features to automatically permanently remove certain sensitive data from both call recordings processed by Gong and the resulting transcripts, specifically: (1) numeric redaction and (2) PHI redaction.
When redaction is enabled, Gong replaces certain text within a transcript with (REDACTED) and mutes the corresponding section in the audio. Once enabled, redaction applies to new calls and their transcripts. To apply it retroactively, contact Gong Support.
Important
Gong needs to process your call recording in order to redact the audio and resulting transcript. Redacted data is not stored in Gong and can’t be recovered, not even by Gong. Once set, redaction applies to new calls.
Numeric redaction
Numeric redaction removes single digits and sequences of digits from your calls and their related transcripts.
Numeric redaction:
Can be turned on and off by your company Gong admin.
Is applied to calls in Gong's hyper-optimized languages.
Doesn’t redact the spoken words “thousand”, “million”, or “billion”.
Your admin can select the number of digits in a sequence to be targeted for redaction. When enabled, numbers that meet or exceed that threshold are redacted. For example, if you set the threshold to 4 digits:
The number 156 will not be redacted (3 digits, so below the threshold)
The number 1564 will be redacted (4 digits, so meets the threshold)
See more numeric redaction examples
The tables below show how calls will be transcribed and what the audio will sound like when data redaction has been configured to sequences of 1, 2, 3 or 4 digits.
No redaction
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
"one two three four” | "one two three four" | "one two three four" |
“one five” | “one five” | "one five" |
“fifteen” | “fifteen” | "fifteen" |
“fifteen hundred” | “fifteen hundred” | "fifteen hundred" |
“fifteen thousand” | “fifteen thousand” | "fifteen thousand" |
“one thousand five hundred” | “one thousand five hundred” | "one thousand five hundred" |
“fifteen million” | “fifteen million” | "fifteen million" |
Redaction set to 1 digit or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “(REDACTED)” | Silence |
“fifteen” | “(REDACTED)” | Silence |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | “(REDACTED) thousand (REDACTED)” | Silence "thousand" silence |
“fifteen thousand” | “(REDACTED) thousand” | Silence "thousand" |
“fifteen million” | “(REDACTED) million” | Silence "million" |
Redaction set to 2 digits or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “(REDACTED)” | Silence |
“fifteen” | “(REDACTED)” | Silence |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | “one thousand (REDACTED)” | "one thousand" silence |
“fifteen thousand” | “(REDACTED) thousand” | Silence "thousand" |
“fifteen million” | “(REDACTED) million” | Silence "million" |
Redaction set to 3 digits or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “one five” | "one five" |
“fifteen” | “fifteen” | "fifteen" |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | "one thousand (REDACTED)” | "one thousand" silence |
“fifteen thousand” | “fifteen thousand” | "fifteen thousand" |
“fifteen million” | “fifteen million” | "fifteen million" |
Redaction set to 4 digits or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “one five” | "one five" |
“fifteen” | “fifteen” | "fifteen" |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | "One thousand five hundred” | "One thousand five hundred" |
“fifteen thousand” | “fifteen thousand” | "fifteen thousand" |
“fifteen million” | “fifteen million” | "fifteen million" |
Turn on numeric redaction
Go to Admin center > Settings > Data protection & privacy.
In the Information redaction area, click EDIT.
Select the checkbox beside Redact sequences of of digits.
Enter the minimum number of digits you to redact.
Click Save.
Turn off numeric redaction
Go to Admin center > Settings > Data protection & privacy.
In the Information redaction area, click EDIT.
Deselect the checkbox beside Redact sequences of of digits.
Click Save.
PHI redaction
PHI redaction removes personal identifiers such as names, dates, email addresses, professions, and street addresses from calls and their transcripts. It’s designed for organizations in regulated industries such as healthcare services.
PHI redaction:
Can only be enabled by Gong, upon request.
Applies to recorded calls process by Gong and the resulting transcripts
Currently, only available for English-language calls.
Potential impact of redaction on AI insights:
Turning on PHI redaction, may affect AI-generated insights like briefs, summaries, and tracker detections. Because PHI redaction removes parts of the audio and transcript, this may affect your use of certain Gong features that rely on those transcripts, such as call summaries, call briefs, call tracker detections, and other analytics provided by Gong.
What gets redacted with PHI redaction
Entity | Description | HIPAA Category |
|---|---|---|
AGE | All components of age, spans of age, and any age mentioned. Default is in years unless otherwise noted. | Dates related to an individual |
DATE | All dates | Dates related to an individual |
NAME | All names | Name |
PHONE_OR_FAX | Any phone, fax, pager numbers. Excludes named phone numbers such as 1-800-QUIT-NOW as well as 911. | Phone number FAX number |
All email addresses. | Email addresses | |
ID | Any sort of number associated with the identity of a patient. This includes their social security number, medical record number, facility identification number, clinical trial number, certificate or license number, vehicle or device number. It also includes biometric numbers, and numbers identifying the place of care or provider. | Social Security Number Medical Record number Health Plan number Account numbers Certificate/License numbers Vehicle identifiers Device numbers Biometric information Any other identifying characteristics |
URL | Any web URL. | URLs |
ADDRESS | This includes all geographical subdivisions of an address. | Geographic location |
PROFESSION | Includes any profession or employer. | Any other identifying characteristics |
What doesn’t get redacted with PHI redaction
PHI redaction only affects the call content (audio and resulting transcript). It doesn't redact:
Call metadata (timestamps, participants, recording flags)
CRM or calendar fields synced into Gong (for example, meeting invite names and titles)
Deal or account fields and other non-content metadata
FAQs
With PHI redaction enabled, are names still visible in the "Next Steps" section of the call page?
Yes. While PHI redaction removes names from recorded calls and the resulting transcript, Gong uses meeting invite metadata to identify call participants. This enables Gong to display the assigned individuals in the "Next Steps" section, even if their names are redacted from the main transcript.