Upload keyword trackers

Who's this for?

Upload a CSV file of your keyword trackers. This is useful for creating new trackers, making bulk changes to existing trackers, and copying trackers from one workspace to another.

Guidelines for uploading the keyword tracker CSV

Keyword trackers must be saved in a CSV file that matches the format of an exported keyword trackers CSV file. For best results, use a CSV file that you updated after recently exporting from Gong. Avoid deleting columns from the file.

Refer to the following table when adding or editing keyword trackers to know what is required before importing the CSV, and for guidelines on valid values.

Column header	Action when adding a new tracker	Action when editing an existing tracker
Tracker ID	Leave empty (mandatory)	Do not touch
Tracker name	MANDATORY Add name	Edit as required
Creation date	Leave empty (mandatory)	Do not touch
Created by	Leave empty (mandatory)	Do not touch
Last updated	Leave empty (mandatory)	Do not touch
Last updated by	Leave empty (mandatory)	Do not touch
All languages, and per language: Phrases	MANDATORY Enter the terms you want to track, separated by a comma. Gong matches your trackers with the words said on the call verbatim. To track large numbers, (such as 10,000), put them in quotes (e.g. “10,000”) to ensure the digits are not split into two numbers. Note: It is mandatory to add terms either in the 'All languages phrases' column, or for at least 1 language. For languages you don't need, leave empty	Edit as required
All languages, and per language: Include related word forms	MANDATORY Decide whether or not you want to include related word forms (stemming and inflections). For example, for renew Gong will also surface renewal and renewing too. Enter TRUE to turn on or FALSE to turn off (mandatory). For languages you don't need, leave empty.	Edit as required
Track when said by	MANDATORY Enter ANYONE, COMPANY, or NON_COMPANY	Edit as required
Track as part of a question	OPTIONAL Enter TRUE to turn on or FALSE to turn off	Edit as required
Track when said at	MANDATORY To track the term at a certain part of the conversation, set the time in the following format: [First/Last] [1<=X<=99] [minute(s)/percent(s)] For example: "First 20 minutes"	Edit as required
Track when said in topics	OPTIONAL Enter the topics, separated by a comma	Edit as required
Track when said in call parts	OPTIONAL This column is in limited release and valid values are determined per company.	Edit as required
Additional filters	OPTIONAL We recommend you update this column in the UI only.	This column lists call filters where you selected types of calls to identify the tracker in. We recommend you update this column in the UI only.
Show this tracker in Call pages	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Show this tracker in Emails	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Show this tracker in Calls CSV export	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Include a column for each phrase in Calls CSV export	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Show this tracker in CRM Call Object	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Include separate tracker for each phrase in CRM	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Show this tracker in API request	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Include separate tracker for each phrase in API request	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
Show this tracker in Stats pages	MANDATORY Enter TRUE to turn on this option; enter FALSE to turn off this option	Edit as required
fingerprint	Leave empty (mandatory)	Do not touch

How to upload keyword trackers

Make sure you've followed the guidelines in the previous section.
In your company settings page, click Trackers.
Click the action menu on the far right and click Upload CSV (bulk edit).
Click BROWSE FILE, and navigate to the CSV file you want to upload.
Click UPLOAD CHANGES.

You may need to teach Gong how to recognize terms and/or names that would probably not be found in a dictionary. Maintaining a custom vocabulary list enables you to track terms that relate to your business in Gong, while also improving the transcription accuracy. Learn more about the custom vocabulary here.

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