Tech admin
Any Gong plan*
Admin center > Settings tab > Data capture > Web conferencing
Web conference calls use internet-based platforms to enable audio, video, and screen sharing between participants. Meetings are scheduled via your calendar and participants join at the specific time.
Gong supports integration with the following web conference providers:
Zoom
Google Meet
Webex
Microsoft Teams
GoToMeeting
Amazon Chime
RingCentral Meetings
RingCentral Video
join.me
Uber Conference
Appointlet
Once set up, Gong scans team members’ calendars to identify meetings that should automatically be recorded according to your company team members’ settings. These calls are imported to Gong, transcribed and analyzed to provide AI-powered insights and data that give you actionable insights and improve your business outcomes.
How meetings are recorded
Meetings are recorded in one of the following ways:
Gong bot. A virtual participant, responsible for recording the call, is added to the meeting. Available for all web conferencing integrations.
Native recording. Recording is via the provider’s native recording functionality, with no additional participant added to the call. Native recording is only available with Zoom.
If a meeting isn’t set to record automatically, hosts can add the Gong bot to the meeting by including the Gong assistant in the list of meeting participants. These meetings are recorded either with the Gong bot or natively in Zoom, depending on your settings.
Note:
If a meeting is recorded with the Gong bot and has a waiting room enabled, the host must admit the bot to start the recording. With native Zoom recording, clicking the record button starts the recording, even when a waiting room is in use.
Native Zoom integration
With native Zoom recording, Zoom records the call directly, no Gong bot is added. This results in better audio quality and more accurate speaker identification. Team members can also install the Gong app for Zoom to take notes, collaborate, and receive real-time insights on their speaking time during calls.
You can set up your system for both native Zoomm recording and recording with the Gont bot.
To set up native Zoom recording, see Zoom integration overview.
Getting consent to record calls
Some web conferencing integrations offer the ability to generate a dynamic meeting link that displays a consent page before participants join. This requires additional configuration but typically improves recording quality.
This functionality is supported for:
Zoom
Google Meet
Webex
GoToMeeting
Managing web conference integrations
Choose which web conference providers to record calls from in the Web conferencing page.
The Web conferencing page displays:
Which web conferencing providers are set to record calls
The number of days calls have been recorded for, per provider
Whether the Gong bot or native recording is set
Consent page settings for that provider together with additional settings
Related features
In addition to setting up web conference integrations, make sure you:
Integrate your calendar and email providers so that Gong can identify which meetings should be automatically recorded
Set up consent profiles to make sure you comply with consent regulations to record calls
*The features available to you depend on your company’s plan and your assigned seats.