Genesys Cloud (formerly PureCloud)

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Naomi Papoushado

Before you begin

Generate the credentials as described in this Genesys Cloud Developer Center article, with the following access (click to enlarge):

Set up

Import users to Gong and set them to record before integrating PureCloud in Gong.
In the Settings page, click Telephony systems.
Click + Add telephony system.
Select PureCloud.
Enter the Client ID.
Enter the Client Secret.
Select the Region.
Click Connect.

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