How do you get a feature request to your product team? With the Productboard integration, you can send them directly from a call - quickly, and with the context of what the customer wants - in their own voice. That's pretty cool.
Your org must be connected to Productboard to send feature requests from Gong.
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In the call page, click TRANSCRIPT and highlight the text containing the issue at hand, or use the scissors icon on the call timeline to select a part of the call. Learn more about creating snippets.
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In the pop-up menu that appears, click
> Add a feature request. -
Add your take on the feature request, and click SEND.
A note gets created in Productboard, letting the product team build the features your customers really want.