This version provides you with a range of enrichment capabilities in your CRM, which can help you create or update leads and contacts in your organization.
You can now push non-CRM participants, that is participants that were not identified as contacts or leads, into Salesforce. A participant who is not a user, lead or contact is tagged as Unknown in the Participant Type column.
You can now push Gong’s Participant Title to display the title that appears in the participant’s email correspondence.
You can now use Lightning Flow Builder to enrich your CRM with either new contacts or leads, or update the titles of existing contacts and leads.
For more info, see Enrich your Gong for Salesforce data.
To learn how to upgrade to v2.24, go here.
We’ve officially launched the Gong App on Salesforce App Exchange!
This version includes some security updates and bug fixes.
To learn how to upgrade to v2.23, go here. You need to install a patch before upgrading.
To learn how to upgrade to v2.20, go here.
Dig into Gong insights without leaving Salesforce
See the Gong Account page in Salesforce.
Go here for more details.
Scorecard data is now sent to Salesforce
Located in the Conversation’s Content tab. The data includes the scorecard name, questions and all answers, and who was scored.
Learn how to get set up following upgrade: here.
In order to push historical scorecard data (i.e., scorecards filled for older calls) into Salesforce, open a request with our Support team via firstname.lastname@example.org.
Drill down to see a detailed view of each scorecard and further information such as scored by, notes, visibility (public or private), and more.
The scorecard analysis dashboard in Salesforce contains the following charts:
Top scorers (by number of calls scored)
Bottom scorers (by number of calls scored)
Scorecards filled per month by manager
Top people to get scored (by numbers of calls scored)
Bottom people to get scored (by numbers of calls scored)
People with the highest average score overall
People with the lowest average score overall
Average scores given over time (by manager)
Average scores given over time (by rep)
Scorecards used over time
Also in this version
Obsolete Opportunity custom fields were removed: We removed Current Generator(s), Delivery/Installation Status, Order Number, and Tracking Number fields. They are no longer part of the app, and can be deleted from existing installations.
Inaccurate reports were removed: we removed the Closing Opps w/o their VP participation and Closing Opps with your VP participation reports due to inaccuracies.
When upgrading to v2.16, make sure that Field History Tracking (Opportunity Object) is enabled. This is used to capture changes in Stages and Amount.
Improvements to the Gong Conversation record:
The Forecast Category field now shows what the forecast category was at the time of the call.
The Opportunity Stage Now field now shows the current opportunity stage, if a Primary Opportunity was identified for the call.
The following fields are no longer supported: Talk Time Them and Talk Time Us. These stats can be seen in Gong Talk ratio in the TEAM > STATS > INTERACTION tab.
Reduce storage by automatically deleting updated records from the Salesforce recycle bin
Every time a Conversation record is updated, for example, when a tracker changes, new child records are generated and stored in the Recycle Bin. In this version, redundant child records are automatically deleted.
Updated reports and dashboards
"Late Stage Opportunities without Pricing Mentioned" was updated for reduced storage.
View Account, Opportunity, & Lead in Gong
Click View Account in Gong on any of these objects to view them in Gong:
Conversation child records order of population
We now extract the Interaction Stats records first in order to support process builder scenarios.