What's new in Gong for Salesforce

Version 2.28

New data is now available in the Conversation and Task objects.

Conversation object: Now includes the call brief and call highlight fields. This field is displayed automatically if you are installing Gong for Salesforce for the first time. If you are updating from a previous version, add the field to the Conversation object page layout.
The following fields have been added to the following Gong objects:
- Lead
  - Actively Being in a Flow
  - Current Flow ID
  - Current Flow Name
  - Current Flow Status
  - Current Flow Step Number
  - Current Flow Step Type
  - Current Flow Task Due Date
  - Current Flow User Name
  - Flow Execution ID
- Contact
  - Actively Being in a Flow
  - Current Flow ID
  - Current Flow Name
  - Current Flow Status
  - Current Flow Step Number
  - Current Flow Step Type
  - Current Flow Task Due Date
  - Current Flow User Name
  - Flow Execution ID
- Activity
  - Canceled (Gong)
  - Current Flow ID
  - Current Flow Name
  - Current Flow Step Number
  - Flow Execution ID
  - Gong Participants Emails

Version 2.27

This version includes bug fixes and settings relevant only if you have automated processes that overwrite entities such as a participant in the Gong conversation object.

We've added the Gong API User (Salesforce Integration License) permission set, which uses the Salesforce Integration license. The user responsible for setting up the Gong <> Salesforce integration should have this permission set.
You can now prevent Gong from overwriting child entities in the Gong conversation object as follows:
1. In Salesforce, select Setup > Custom Code > Custom Settings.
2. Click Manage next to Gong Custom Settings and click New.
3. Select the conversation child entities you don't want Gong to update when a change is made to a call and click Save. The entities you can select include:
  - participants
  - related accounts
  - related contacts
  - related leads
  - related opportunities

Version 2.26

In this version, we've extended the logic capabilities to enrich opportunities with more information. We've also added new reports and dashboards which provide details on whether your team are successfully engaging with potential opportunities.

To extend the logic capabilities, we've added the following flow templates:

Gong for Salesforce - Update Main Competitors: Use or customize this template so that when competitors defined in a tracker are mentioned in a call, the competitor is added to the Main Competitors field in the opportunity.
Gong for Salesforce - Update Participant Contact Role: Use or customize this template to add the contact role details for participants in calls associated with a primary opportunity.

In addition we've added the following:

See how you're engaging with your different opportunities: We've added the Gong Email Activity dashboard, which displays a variety of data on the email contact you have with your various opportunities, such as, the number of emails sent to each opportunity, whether you haven't emailed a contact for a while, and how many different opportunities you have emailed. This dashboard only has data if you import your emails to Salesforce. Learn more.

The Gong Email Activity dashboard uses the following new reports:

Report Name	Description
Email Activity per Contacts in Account	Displays the number of emails each contact in an account received over the last 30 days.
Email Activity per Opportunity Size	Are you engaging correctly with your opportunities? This report displays the emails sent for opportunities closing at the end of the following month
Email Activity per Rep	Displays the number of emails sent by each rep.
Number of Opportunities Rep Engaged In	Displays the number of opportunities each rep was involved in, in the last 30 days.
Most Emailed Contacts - Top 20	Displays a list of contacts and the number of emails they received, sorted highest to lowest.
Opportunities without Email Activities	Displays a list of opportunities where the most recent email was sent more than 30 days ago.

Choose from more question types in scorecards: Tailor scorecard questions to your coaching style. You can set your own custom numerical ranges between 0 and 10, use single or multiple selectors, plus open-ended and yes/no questions. Learn more

v.2.24

This version provides you with a range of enrichment capabilities in your CRM, which can help you create or update leads and contacts in your organization.

You can now push non-CRM participants, that is participants that were not identified as contacts or leads, into Salesforce. A participant who is not a user, lead or contact is tagged as Unknown in the Participant Type column.
You can now push Gong’s Participant Title to display the title that appears in the participant’s email correspondence.
You can now use Lightning Flow Builder to enrich your CRM with either new contacts or leads, or update the titles of existing contacts and leads.