The Gong API is available to all customers and enables them to:
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Send to Gong a call recorded by other systems. This is the audio of the call and should include on which channel the company's representative spoke.
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Retrieve detailed call data from Gong after analysis, such as internal and external participants, topics, trackers, public comments, scorecards, and call transcripts.
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Retrieve all team members who used Gong and when.
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See daily user activity.
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See your users' interaction statistics.
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Upload call data to Gong from any dialer or recorder. This enables the calls to be fully transcribed and analyzed.
See the API documentation here. You need to be logged into Gong to open this page.
When you import Gong data into your systems, you access the wealth of information Gong extracts about your team members and their calls. Build custom reporting and custom workflows around this data to yield end-to-end insights and create end-to-end optimized processes.
For example:
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Keep track of calls made to customers. Create custom objects to import call data to your CRM (not required for Salesforce).
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Correlate between user stats in Gong to external data. For example, does listening to calls in Gong increase deal success metrics?
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Import Gong calls, transcripts, scorecards, and stats data into your BI solution, e.g. Tableau, to understand what’s happening in your salesforce.
To see the API documentation, go to Company Settings > API (in Ecosystem) and select the API documentation link.
See also: Receive access to the API.