Upload calls to Gong when they're recorded by other tools (such as a telephony system). You can then sit back and enjoy the Gong experience - analysis of each call (even though they are 1-track) and a copy of the transcript.
On the Gong home page, click Upload to the right of the Calls section heading.
Drag the call file into the dialog and click Upload.
Gong analyzes and transcribes the call and sends you an email when the call is ready to review.
To associate the call with an account, follow these steps.
When a call is uploaded, the attendees appear as Caller 1, Caller 2, etc. Since calls are uploaded without metadata for attendees such as emails, users are not identifiable and will be noted as Caller 1, Caller 2, etc on calls
For calls manually uploaded to Gong, the file size limit is 2GB. If the call size exceeds 2GB, you will get an error.