Sometimes calls are set up to be recorded, but the recording does not take place. This may happen for technical reasons, because of actions the host takes, or other reasons.
Gong shows notifications about skipped recordings in various locations in Gong. Notifications provide insight as to why the recording was missed.
Navigate to any of these pages to view skipped recordings and understand why they were missed:
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Homepage
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Activity page
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Deals page
Homepage
Skipped recordings are shown on the homepage for 2 weeks after the calls are made.
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In the Conversations widget, click
, and make sure skipped calls are shown. -
Hover over the Not recorded area to see the reason the call was not recorded.
Activity page
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Locate the event and team member you want to check.
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Look for the skipped recording icon
, click it and view the explanation.
Deals page
View skipped recording notifications in various locations in the Deals pages, for example when reviewing account information and deal activity.
Troubleshoot skipped recordings
Meeting recordings hold key information into deals and other activity, so it’s important to understand why they may have been missed. A few examples include:
Common issues related to participants
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The host dismissed the Gong recorder from the meeting at the beginning of the call.
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The host did not start the meeting at the designated time.
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The Gong bot request to join was ignored.
Common technical issues
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The audio is turned off or muted and Gong thinks the meeting ended or there are no participants.
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Invalid meeting link.
See Troubleshooting unrecorded calls for more info about how to handle missed recordings.