This article is for technical administrators in organizations using Microsoft Exchange or Outlook 365 who cannot give Gong API access to their employee calendars.
In most cases, Gong can connect to Microsoft Exchange or Outlook 365 via an API (provisioned using OAuth), and import calendar meetings. Gong then joins and records the corresponding web conference calls when they take place.
There are 2 reasons why this connection isn't possible:
Your on-premises Exchange server doesn’t support public API access via Office 365 APIs
There are technical limitations, such as security reasons, around API access to team members’ calendars
Gong can record teleconference calls when invited to the meeting. Gong receives meeting invites and schedules recording.
You can set this invitation to be automatically sent to Gong when your employees organize a meeting. Gong receives the meeting invitation by “push” rather than by the API call “pulling” it.