The following procedures must be performed by a Salesforce System Administrator.
Before uninstalling Gong for Salesforce 1.22 or earlier
Before uninstalling, roll back the following changes to page layouts.
Go to Setup > Installed packages and confirm the Gong version is 1.22 or earlier.
In the Object manager go to Account object, click Page layouts and then Account layout.
Go to the Gong calls section and remove it by clicking the
sign, and then Save the page layout.
If the Gong Calls section appears in other Account page layouts, repeat this step for these page layouts as well.
Repeat the steps for the Lead and Opportunity objects and page layouts, where Gong Calls exists.
Before uninstalling any version of Gong for Salesforce
Uninstalling any version of Gong
Remove all app Permission sets that have been assigned.
If you cloned the Conversation Lightning Page Records, then make sure to remove them from any assignments and delete them
Uninstall Gong for Salesforce
Go to Setup > Installed packages and click the Uninstall link.
The Uninstall wizard starts with a warning about the impact of this operation.
Scroll to the bottom of the Uninstalling a Package page and select Do not save a copy of this package's data after uninstall.
Select Yes, I want to uninstall this package and permanently delete all associated components, and then click Uninstall.
If you missed page layouts when cleaning, you might get the following error:
If this happens, refer to the Uninstalling Gong for Salesforce 1.22 or earlier section above and review the steps to remove the Gong Calls section in your page layouts.
As soon as the package is uninstalled, you'll get a Package "Gong for Salesforce 1.xx” Uninstall Successful notification.
Go to Setup > Installed Packages, and click Del next to the Gong for Salesforce app in the Uninstalled Packages pane.
You're now ready to install the latest version of the Gong for Salesforce app.