Zoom Phone

Who can do this: Tech admin & Zoom Phone admin.

Before you begin: Make sure for everyone you want to capture Zoom Phone calls for, that Import telephony system calls is selected in their data capture settings.

Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select Zoom Phone.
Click CONNECT.
You are redirected to Zoom Phone.
Enter your credentials, and approve.
You are directed back to Gong. Zoom Phone provides a token that Gong captures in the background.
You're now connected to the Zoom Phone API and calls will be captured. If this is the first time you've connected to Zoom Phone, Gong brings in the last three months worth of calls. If you're reconnecting to Zoom Phone, Gong brings in calls from the last sync date.

Supported dialer features

This table lists how different features are supported. See Supported dialer features for more details of each feature.

Feature	Description	Supported
Additional call types	In addition to regular calls, imports: Short calls (under 30 seconds) Call attempts Non-recorded calls	No
Call disposition	Imports the call outcome	Yes
Purpose	Imports the call purpose	No
Call direction	Indicates whether the call is inbound or outbound	Yes
Call transferred to other people	Calls that are transferred can be ingested to Gong as One single call Divided into several segments The call participants are either: Fully identified for the entire call Partial identification of participants	Ingested to Gong: Divided into several segments. In Gong, each segment is a separate call. Call participants: Partial identification.
Import past calls	When setting up the integration, automatically imports the last 90 days of calls	Yes
User matching	The field in the call used to match the Gong user to the dialer user	Email
Sound experience	Indicates if the call is recorded using stereo or mono	Mono
Must be connected through a CRM	Some systems must be connected through a CRM in order to make a call	No