Why is team hierarchy in Gong important?Follow
Who's this for?
Team hierarchy in Gong sets which users report to which managers. When updating the organizational hierarchy in the team members page, it can take from a few minutes up to a couple of hours to update across Gong, for example in the call filters and Activity page.
When your team hierarchy is set up correctly you can:
If you need to make a change to the team hierarchy, edit the Manager of the relevant person. Click the team member you want to change, and edit the Manager box as described in this article.