Set up filters to gather call interaction statistics that will help you understand how each of your team members interacted with prospects.
In the Settings page, click Whisper for interaction stats.
Click Activate and then click to define a filter.
The filter dialog appears.
Filter the calls list by adding filters in the left pane.
For more information on filtering calls, see Search for calls.
Your filters are listed at the top of the dialog, and the number of matching calls is also shown. To remove filters, click x next to the filter.
Click SAVE SETUP.
To remove Whisper for call interaction, click Deactivate, and then click Deactivate again to confirm.