Set up email sending limits and unsubscribe links

Note:

Working with Gong Engage requires an Engage seat.

Who's this for? Admin

Where to go? Sidebar > Company settings > Engage > Email settings

In an effort to protect their investors and users, Internet service providers, or ISPs, take measures to block emails that they perceive as spam. It's useful to make adjustments to your email strategies, including adjusting your organization's flow email limits, to protect your sender reputation, and ultimately help reps get in touch with the right people.

In addition to these settings, Gong takes measures to promote successful email delivery.

Which emails count toward email sending limits

Emails sent directly from your email client don't count toward Gong sending limits, even if the user has the Gong Extension installed. These limits are only applicable to emails sent from the Gong platform. Every email you send from Gong is counted, whether they're sent to a company domain or a personal email account. Auto emails snoozed by a sending limit will be sent at 8:00 AM user local time.

Both flow and non-flow emails count towards this limit. However, once you've hit the limit, reps are only be prevented from sending flow emails once a limit is hit, and they can continue sending non-flow emails.

How to set email sending limits

To prevent your company's emails from being marked as spam, set limits on the number of emails that can be sent from Engage flows.

To set email sending limits:

1. Go to Company settings

2. In the Engage section, click Email settings

3. Scroll to the Email sending limits section

4. Set your maximum number of flow emails for each category:

   • Number of flow emails from the same sender per day/per week

   • Number of flow emails sent from your company per day

   • Number of flow emails sent from your company to the same recipient per day

   • Number of flow emails sent from your company to recipients within the same domain per day

How will reps know when they’ve reached an email limit?

When someone is close to reaching a flow email limit or has reached a limit, we’ll let them know on the To-dos page and inside the email composer:

When a rep is close to reaching a flow email limit, they might see one of the following notifications:

• You're close to your daily limit for flow emails

  You have x flow emails left for today. To keep sending flow emails, schedule them for later.
  

• You're close to your weekly limit for flow emails

  You have x flow emails left for this week. To keep sending flow emails, schedule them for later.
  

• Your company is close to your daily limit for flow emails

  Your company has x flow emails left for today. To keep sending flow emails, schedule them for later.

When a rep reaches a flow email limit, they might see one of the following notifications:

• You've reached your daily limit for flow emails

  You can still edit or schedule flow emails. Non-flow emails can still be sent today.
  

• You've reached your weekly limit for flow emails

  You can still edit or schedule flow emails. Non-flow emails can still be sent this week.
  

• Your company has reached your daily limit for flow emails

  You can still edit or schedule flow emails. Non-flow emails can still be sent today.
  

• Your company has reached your daily limit for flow emails to [name]

  You can still edit or schedule flow emails for this recipient. Non-flow emails can still be sent today.
  

• Your company has reached your daily limit for flow emails to this account

  You can still edit or schedule flow emails for this account. Non-flow emails can still be sent today.

What happens when a rep reaches an email limit?

While all types of emails count towards reaching the limit, once it is reached, only flow emails will be limited. This means you they continue sending manual emails once the limit is reached.

Flow emails: Edit the email or schedule it to be sent another day

Auto send flow emails: These will be automatically snoozed and sent on the next available business day at 8:00 AM user local time.

Non-flow emails: Even if you reach a limit, you can still send a manual email to someone

Email sending limits FAQs

Add unsubscribe links to flow emails

Unsubscribe links enable your email recipients to tell you that they don’t want to receive emails from you. They are also compliant with certain international regulations. By providing an unsubscribe link, you make sure that you don’t continue to contact prospects who want you to stop, and you’ll limit the number of prospects who complain to your ISP and mark your email as spam.

Instead of having unsubscribe links as optional for each flow, you may want all flow emails being sent from your organization to contain an unsubscribe link.

To add unsubscribe links to all flow emails

1. Go to Company settings

2. Under Engage, go to Email settings

3. Toggle on Display an unsubscribe link for all flow emails