View deals, roll up your pipeline, and forecast in a single converted corporate currency when your org sells in different currencies.
Support for multiple currencies is limited to customers with Salesforce integrations at the moment.
When working with multiple currencies, you want the best of both worlds: to work with the local amount, but also know how deal value rolls up into your org pipelines and forecasts. By setting up multiple currencies in Gong, we work with your Salesforce conversion tables to show all figures converted to the default corporate currency while enabling you to edit and manage amounts in the original local currency.
Gong takes the converted amounts shown from your Salesforce conversion tables using the exchange rates set in Salesforce.
Who's this for:
You must be set up to work with multiple currencies in Salesforce.
Refer to the Manage multiple currencies article in Salesforce Help.
In Salesforce, the integration user must have their personal currency set to the same currency as the corporate currency.
Refer to the Set your personal or organization-wide currency article in Salesforce Help.
In Gong, make sure your primary currency matches the corporate currency in Salesforce.
When you switch to multiple currencies, we convert all deal values into your default corporate currency, including for past closed deals. Therefore, this action cannot be reversed.
If you were using a custom field amount with the specific purpose of showing converted deal values, follow the steps in Migrating from custom amount fields created especially for currency conversion BEFORE enabling multiple currencies.
In your company settings page CRM area, click Salesforce.
Select We use multiple currencies.
All deal amounts shown everywhere in Gong are shown converted to your company currency.
For deals conducted in other currencies, you can work in the native currency in the deal and forecast boards:
To see and edit in the native currency
In the deal board, click to edit the amount field.
You can edit the deal value, and the rollup amounts will adjust to the newly converted amounts when you save.
In the forecast board, click to edit the forecast, and access the Update CRM tab.
We take converted amounts directly from Salesforce, so any logic behind your conversion rates, such as dynamic dated exchange rate tables, also applies to the amounts shown in Gong. In other words, in Gong, the deals are completely aligned with your CRM conversion logic.
This means that the amounts shown for open deals reflect the current conversion rate set in Salesforce, whereas amounts for closed deals reflect the conversion rate in effect at the time of close.
Refer to About advanced currency management in Salesforce Help.
Gong syncs with Salesforce when a change is made to a synced CRM field in Gong or Salesforce.
When you update the exchange rates in the Salesforce table, the amounts shown in Gong are adjusted for the new exchange rate the next time a change is made.
If you used a custom amount field in your deal boards or in General Settings specifically in order to get the converted value of a deal from Salesforce, you can now stop using it and switch to multiple currencies. Turning on multiple currencies as described above means you no longer need to use fields specifically containing a converted value.
Follow the steps below before enabling multiple currencies in Gong. Once you enable multiple currencies, we automatically apply the conversion to every currency field, meaning currency fields which already hold a converted value would be reconverted, giving the wrong value.
To migrate to multiple currencies
If you’re using a custom amount field with a converted value as your company’s primary amount field:
Go to company settings > CRM > Salesforce, and under AMOUNT, replace the converted field with the amount field you normally use to express deal value in your business. Learn how. (Tech admins)
If you’re using a custom amount field with a converted value in any deal board or forecast line of business:
In every deal board and forecast board where you use the converted custom amount field, edit the AMOUNT field and select any other amount field that is relevant for that board, making sure it doesn’t contain a converted value.
You can have different amount fields in each board, as long as they don’t contain a converted value (Deals and forecasting admins)
More info on the AMOUNT field: see Create a deal board.
(Tech admins) Now you're ready to set up multiple currencies, as described above.