This feature is being rolled out as part of the April 2023 release
Have people on your team using multiple instances of Gong? Enable them to log into all Gong instances directly from their main one by adding their main account credentials to their other accounts as trusted accounts.
What is a trusted account?
A trusted account is the main account that your team uses with Gong. Team members can use their main account credentials to log into all of their instances of Gong. So, for example, if their primary account is ACME Global, but they also log into ACME Local, you can set ACME Global as a trusted account from their ACME Local instance.
How to set it up
Go to company settings > General settings ? Trusted authentication account.
If you don’t see an account specified here, it means this feature isn’t enabled yet by your CSM. Contact them to enable it.
If you do see an account name here (for example, ACME Global) it means that for your team, ACME Global is a trusted account, and your team will be able to use their ACME Global email address to log into their other Gong instance.
Setting up trusted accounts per team member
Go to the team member settings page.
Scroll down to Trusted authentication email.
Toggle it on and enter the team member’s email address for their trusted account. In this case, firstname.lastname@example.org
Once you’ve enabled trusted accounts for your team, they’ll see those accounts in their personal profile.