Zoom Phone
- 1 minute read
- Contributors
- DarkLight
Zoom Phone
- 1 minute read
- Contributors
- DarkLight
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Who can do this: Tech admin & Zoom Phone admin.
Before you begin: Make sure for everyone you want to capture Zoom Phone calls for, that Import telephony system calls is selected in their data capture settings.
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select Zoom Phone.
Click CONNECT.
You are redirected to Zoom Phone.
Enter your credentials, and approve.
You are directed back to Gong. Zoom Phone provides a token that Gong captures in the background.
You're now connected to the Zoom Phone API and calls will be captured. If this is the first time you've connected to Zoom Phone, Gong brings in the last three months worth of calls. If you're reconnecting to Zoom Phone, Gong brings in calls from the last sync date.
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | Yes |
Purpose | Imports the call purpose | No |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Call transferred to other people | Calls that are transferred can be ingested to Gong as
The call participants are either:
| Ingested to Gong:
Call participants:
|
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
User matching | The field in the call used to match the Gong user to the dialer user | |
Sound experience | Indicates if the call is recorded using stereo or mono | Mono |
Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |
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