Template FAQs

The template body size can be up to 3 MB. This does not include attachments, but it does include in-line images and GIFs. The total size of a template, including attachments, can be up to 20 MB.

There is no limit to the number of company and personal templates you can have within Gong Engage.

Yes, you can add in-line images or GIFs to your email templates by simply dragging and dropping an image or GIF into the body of your email template.

You can’t add videos directly to templates, but you can add videos as attachments, The total size of a template, including attachments, can be up to 20 MB.

Technical admins can define which users can create and manage personal templates through the available permission settings in their permission profile.

The ability to share templates and duplicate personal templates into company templates is managed through team members’ permission profiles. Only users with the necessary permissions can share templates.

Admins can view all personal content of team members in their organization, while managers can view personal content of users reporting directly to them. However, admins and managers cannot edit other team members’ content.

No, you cannot edit a template shared with you unless you duplicate it and save it as your own.

You can only archive templates from the Shared with you folder. Archived templates are not available for use when drafting emails or building flow email steps. You can restore archived templates if needed.