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To work with Gong Engage, an Engage seat is required. Trusted calling can be set up to prevent business phone numbers from being labeled as spam, increasing the chances of prospects answering calls. This process involves creating a business profile with details like business name, industry, and address, activating SHAKEN/STIR protocols, and setting up voice integrity. Trusted calling is only relevant for US-based companies. Once approved, phone numbers are marked as trusted, and future numbers are automatically trusted. It is recommended to provide an American address for some features. Additional contacts can be added for verification. Following submission and verification, phone numbers are marked as trusted.
Note:
Working with Gong Engage requires an Engage seat.
Where to go: Click Company settings > Gong Connect
Your business phone numbers may appear as spam when calling a new prospect reducing the chance they will answer the phone. Set up trusted calling in order to prevent numbers being labeled as spam. This can be done immediately after getting business phone numbers or at a later time.
Note:
Setting up trusted calling is only relevant for companies based in the USA.Note
Setting up trusted calling for your company includes creating a business profile to provide the details necessary for registering your business phone numbers as trusted numbers. Then you activate the SHAKIN/STIR protocols which adds a digital certificate to your phone numbers so that you can be identified by the service provider. You can also set up voice integrity which registers your number with the service provider.
To set up trusted calling:
If you have just chosen your business numbers you can set up your business profile after confirming the numbers.
Otherwise, in the Trust hub tab, click Create profile to create a business profile.
Enter your business details:
Legal Business Name
Business type
Business industry
Business Registration ID Type
Business Registration Number
Business Regions of Operations
Website Url
Social Media Profile URL
Click Next
In the Business address page, enter the main address for your company and click Next.
We recommend providing an American address if possible, as some trusted calling features require this in order to register phone numbers as trusted. You can still register with a different business address, but some features may not be available to you.
Enter the names of the people the providers should contact to verify your business details.
Click + Add additional contact and enter the contact details as needed. Click Next.
Accept the terms and conditions. Click Next.
Accept the terms and conditions for adding SHAKEN/STIR protocols and click Next.
Choose whether you want to set up Voice integrity for your company which registers your numbers with call providers to prevent them from marking the numbers as spam. Click Submit.
Your details are submitted for approval and once the company details are verified your phone numbers are marked as trusted. In addition, any future numbers you may get are also automatically marked as trusted numbers.