Who can use this: Any team member
Available on: Any Gong plan
Ideal for: Sales rep
Your company can connect Gong to other tools, such as Jira, so that Gong AI features can use the information in them. On the My MCP connections page, you can see the connections available to you and their status.
What MCP connections are
Model Context Protocol (MCP) is a standard way for AI tools to connect to each other and share data. An MCP connection links Gong to another tool, such as Jira or a support ticket system, so Gong AI features can retrieve information from it. For example, AI Briefer can use an MCP connection to bring customer support tickets or implementation updates into a brief.
Personal and shared access connections
Gong needs access to the information in the other tool. A connection is either personal, where Gong uses your own account in that tool, or shared, where Gong uses one account for the whole company.
Personal access: You approve the connection by signing in to the tool with your own account, because what you can see in it depends on who you are, such as your private Jira boards. Gong AI then uses only the information your account can see.
Shared access: The connection is approved once for the whole company, using one shared sign-in, so you don't need to sign in. Everyone gets the same information from it.
Review your connections
On the My MCP connections page, your connections are listed under the two types above, so you can see which ones need you to sign in and which ones are already approved for you.
To review your MCP connections:
At the top right, click your profile name, and select My MCP connections.
Review the connections in each section:
Personal access connections: Connections you approve by signing in with your own account
Shared access connections: Connections already approved for the whole company
Check the status shown on each connection:
Connected: The connection is approved. Every shared access connection shows this status.
Connection expired: You need to sign in again to approve the connection.
Not connected: You haven't approved the connection yet.
Note:
If a section shows No connections yet, no connection of that type has been set up for you. Tech admins set up connections in the MCP client settings. Learn more about setting up an MCP client connection.
View the tools in a connection
Each connection comes with a list of tools, which are the actions you can do with the connected tool. You can see which tools a connection includes, but you can't turn them on or off.
To view the tools in a connection:
At the top right, click your profile name, and select My MCP connections.
Click the More actions icon on the connection, and select View tools.
Review the tools in the window. Tools are grouped under Read permissions tools and Write permissions tools, with the number of tools in each group. When you finish, click Done.
Note: If no tools are available for the connection, you see No tools are available for this connection.
Reauthenticate a personal connection
Reauthenticate a personal connection to start the sign-in process again, for example when the connection shows Connection expired.
To reauthenticate a personal connection:
At the top right, click your profile name, and select My MCP connections.
Under Personal access connections, click the More actions icon on the connection, and select Reauthenticate.
Sign in to the tool with your own account.
Disconnect a personal connection
Disconnect a personal connection to stop information from that tool being available in Gong AI for you. It doesn't affect anyone else in your company, and you can reconnect in the future.
To disconnect a personal connection:
At the top right, click your profile name, and select My MCP connections.
Under Personal access connections, click the More actions icon on the connection, and select Disconnect.
Confirm that you want to disconnect.