Record and manage voicemail messages

Who can use this: Any team member

Available on: Gong Engage

Ideal for: Sales rep, Sales manager

Record voicemail messages in advance, then drop one with the Gong Dialer when a prospect you're calling from Engage doesn't pick up. Instead of leaving the same message live on every outreach call, you play a saved one with a single click. Keep your most-used messages at the top of your list.

Record a voicemail message

Each recording is saved to your personal list, so you can select it when you leave a voicemail during a call.

To record a voicemail message:

1. In the top toolbar, click your initials, and select My settings.

2. Under Gong Connect, click Manage your voicemails.

3. Click + Record new voicemail.

4. Enter a name for the voicemail message and click Record a voicemail.

5. Once you've finished recording, click the Play icon to review the recording.

6. Click Save if you are happy with the voicemail, or click the Delete icon to start again.

Note:

Voicemail recordings must be 60 seconds or shorter. A recording that runs longer is terminated and logged as a dropped call.

Manage your voicemail messages

You can update, remove, or reorganize saved voicemail messages from Manage Voicemail Recordings. The order you set here determines the order recordings appear when you select a voicemail message during a call, so put the ones you use most at the top.

To manage a voicemail message:

1. In the top toolbar, click your initials, and select My settings.

2. Under Gong Connect, click Manage your voicemails.

3. Choose what you want to do:

   • Edit a voicemail message: Click the Edit icon to update the recording or rename it, and save your changes.

   • Delete a voicemail message: Click the Delete icon to remove the recording.

   • Reorder voicemail messages: Click and drag the Reorder icon next to the recording to a new position in the list.

Drop a voicemail message during a call

When a call reaches voicemail, you can leave a saved voicemail message instead of recording the message live.

Note:

Dropping a voicemail message before the tone or beep can cut the message short.

To drop a voicemail message:

1. Place a call using the Gong Dialer.

2. If there's no answer, wait for the voicemail tone or beep.

3. Click the Voicemail drop icon  to see the list of recorded voicemail messages.

4. Select the voicemail message you want to leave.

The selected voicemail message is played to the recipient's voicemail.

How does voicemail drop work for recipients?

Recipients receive the message as a standard voicemail that they play back like any other. No action is required from them.

Frequently asked questions