All team members
Any Gong plan*
Calls made with web conference providers or telephony systems that integrate with Gong can be recorded and automatically saved in Gong. After the call is completed, Gong transcribes and analyzes it to provide AI-powered insights and data that give you actionable insights and improve your business outcomes.
With Gong recording your calls, you can:
Get AI-driven insights from your conversations. Understand customer interactions and identify key patterns across your calls.
Review critical moments. Return to important parts of the call to catch details you may have missed, and prepare for future meetings.
Share recordings with your team. Learn from other people’s calls, stay aligned, give and get feedback, and more.
Focus on conversations in real-time. With Gong automatically capturing your calls, you can give customers your full attention.
Which calls are automatically recorded?
Once your tech admin integrates Gong with your company’s email provider (either Office 365 or Google Workspace), Gong scans your calendar and identifies meetings that should be automatically recorded. Those meetings are imported to Gong and the recording is available in Gong, together with Gong’s AI-powered insights, after the meeting is completed.
Your Gong tech admin will have configured which calls should be recorded, which team members calls should be recorded, and methods for obtaining recording consent. In addition, they can set up integrations with different web conference providers and telephony systems, which you then use for your calls.
Internal and external calls
Gong determines whether a call is internal or external based on who is invited to the meeting. If all invitees are from your company, the meeting is internal and is only recorded if your company is set up to record internal as well as external meetings.
Non-recorded meetings
Meetings that take place in a physical meeting room and aren’t run with a web conference provider may still be imported to Gong. In this case, the meeting details such as the date, time, and participants are available in Gong.
Manually recording calls
There are several factors which affect whether a call will be automatically recorded; for example, private calls, internal calls (if excluded by company settings) aren’t recorded. You can still record these calls by manually inviting the Gong assistant to join. This lets Gong know that you want to record the call.
Inviting the Gong assistant to a call allows you to override company settings or limitations and record calls that would not normally be recorded. The Gong assistant won’t override settings which prevent the call from being recorded when:
Consent is enforced. If consent is required from each meeting participant and wasn’t given, adding the Gong assistant won’t result in the call being recorded.
Gong user is set to never record: If the data capture settings for a team member participating in the call are set to Never record, the call won’t be recorded if you invite the Gong assistant. Contact your tech admin to verify team member’s data capture settings.
Recording methods
Gong can record calls natively or by adding a virtual participant or Gong bot to the call. Native recording provides a seamless recording experience where Gong records the call via the web conferencing provider and there are no additional indications that Gong is on the call. This is only available with Zoom if your tech admin has set up Native Zoom recording.
When using other web conferencing providers, or when native Zoom recording isn’t set up, Gong adds a virtual participant to the meeting and this participant is responsible for recording the call.
The decision of whether to record natively or by adding the Gong bot to the call is based on your company settings. When the Gong assistant is invited to the call, the assistant can choose to record the call natively or with the Gong bot.
*The features available to you depend on your company’s plan and your assigned seats.