Record a web conference call

All team members
Any Gong plan*

Make the most of every web conference call by recording it with Gong. Once you’ve recorded a call, get data and insights from Gong AI, listen to and review critical parts, share with colleagues, prep for future calls, coach others, get feedback, and more.

Before you begin

1. Review these tips for recording web conference calls.

2. Double-check that you're set up for web conference recording and calendar import:

   • Go to My Settings, and make sure there's a green checkmark in the Web conferencing section.

   • (Optional) Make sure there's also a green checkmark in the Emails and calendar section next to All calendar events you organize with CRM contacts are imported

   If either of these are not set up and you think they should be, talk to your tech admin.

Record a scheduled call

Below is a common workflow for setting up calls to be recorded. The actual workflow may vary depending on your web conferencing and calendar providers.

Note:

If your org is set up to record with native Zoom recording, read this article.

1. In your calendar, set up the meeting in the usual way:

   • Add the participants

   • Select date and time

2. Add web conferencing in the usual way (unless otherwise instructed by your admin).

3. Save the meeting in your calendar.

   Tip:

   If you don't want Gong to record the meeting, set the meeting to Private. If you're not sure, you can stop the recording during the call. If this is a recurring meeting and your calendar is not synced with Gong, add the Gong assistant as a participant. Learn more

What happens next

Gong knows about the meeting, checks to make sure it meets your company's recording settings, and is set to join and record it when the meeting starts. Recording settings are set by your admin, and they govern which calls can be recorded. For example, it could be that your org only records calls with at least one invitee from outside your company.

Your tech admin can help you understand your company's policies. If you need to record an internal call, see this.

When the meeting starts

Start your meeting in the usual way. You'll notice that either a Gong bot (often named "Gong recorder" or similar) has joined the meeting as a participant, or that the meeting is being recorded automatically.

• If Gong doesn't join the call, or if the call was arranged at the last minute, see Record an impromptu call.

• If you need to stop the recording during a call, see this.

Record recurring meetings

If your calendar is synced with Gong, your recurring meetings will be picked up and recorded by Gong, no further action required. If your calendar isn't synced, make sure Gong is added to the meeting invite.

• Add the assistant to your meeting invites to record all meetings in a series.

What you should know

• Any edits you make to the series, including changing or cancelling a meeting or the entire series, will be covered.

• We'll let you know by email of Gong's knowledge for the changes you make, including how the change will be handled.

  Note:

  Recording for recurring meetings is also supported for customers using forwarding rules instead of calendar sync, and for those using the custom calendar add-in.

Schedule a new recording in Gong

You can manually schedule a meeting from the Gong homepage. Here's how:

1. Locate and copy the meeting URL in your web conferencing system.

2. Go to your homepage. In the Conversations section, clickand select Schedule new recording.

   

3. Enter the details for the new recording.

   1. Set the call recording to start Now for calls that have already started or Later for calls starting in the future.

      Note:

      If scheduling the call for Now, it may take up to 10 minutes for the bot to join.

   2. Enter the URL of the conference call.

   3. Add a description or title of the call.

   4. Add the names and email addresses of other invitees, so that the call can be associated with the correct account or opportunity after cross-checking with your CRM.

4. Click Schedule call.

5. Gong will join when the call starts.

Record an internal call

Some companies are set to record external calls only. If your company is set this way, you may still want to record an occasional internal call. For example, if someone can't attend and wants to listen later, or to enable you to revisit an important call with your team mates.

Here's how you can manually set Gong to record an internal call:

• In the invitee list, add an email address with an external domain.

• Invite the Gong recording bot to the calendar event.

• Schedule the call from the homepage.

If you want to record internal calls on a regular basis, talk to your Gong tech admin about your recording setting.

*The features available to you depend on your company’s plan and your assigned seats.