Public API change: Deprecating Call Action Items in the extensive endpoint

As part of our ongoing commitment to providing you with the most effective and advanced AI-driven insights, we are deprecating calls.content.pointsOfInterest.actionItems from the /extensive endpoint in our public API and transitioning to Next Steps.

This deprecation will take effect on TBA.

What the "Next Steps" model provides

Next Steps is a newer, more powerful model that provides richer and more relevant recommendations. It is a key feature in our Highlights product, and offers a more advanced approach to action item identification.

The Next Steps model provides:

• Enhanced accuracy: Trained on a larger and more diverse dataset for better detection of actionable insights.

• Increased context awareness: Captures a broader range of actions and recommendations.

• Seamless integration: Accessible via our Highlights API, ensuring a smooth transition with minimal adjustments.

Retrieve “Next Steps” via the API

Refer to the “Retrieve detailed call data by various filters” endpoint (/v2/calls/extensive) in the API documentation.

Look under Calls -> content -> pointsOfInterest -> actionItems for current "Action Items" data.

Guidelines for updating requests

• Don’t set "true" for contentSelector.exposedFields.pointOfInterest in the request object.

• Don’t use content -> pointsOfInterest -> actionItems values.

Transitioning to "Next Steps" (optional):

• In the request, set contentSelector.exposedFields.highlights to "true".

• The next steps are returned in the response under content.highlights.

For more details, see the API documentation