Find and review tracker results in calls

Who can use this: Any team member

Available on: Gong Foundation

Ideal for: Enablement manager Sales manager, RevOps, Sales rep

Filter your call library by tracker to find conversations where a specific topic or phrase came up, then open any call to see exactly where in the conversation each tracker was detected.

Find calls using trackers

Search your call library by tracker to find the conversations where a topic, phrase, or intent you care about appeared. Results show all calls you can access in which the selected tracker detected a match.

Note:

Tracker results may appear in Search before they appear in Team Insights or other areas. If you see a call in Search but not yet in your stats, the aggregate data is still processing.

To find calls using a tracker:

1. From the left sidebar, click Conversations, and select Search.

2. Under Filters, click Add filter, and select Trackers.

3. Click Apply.

4. Under Filters, select the tracker you want to filter by.

5. (Optional) Add additional filters to narrow results by:

   • Results don't contain the tracker

   • Mentioned by Any party, Customer, or Your company

   • Said in call as part of a question

   • What part of the call

   • In call topic

6. Review the results. Each call in the list includes a tracker match.

View tracker results on a call

When you open a call, the Points of interest tab shows every tracker that fired during that conversation, with timestamps linked to the exact moment each match occurred.

To review tracker mentions on a call:

1. Open a call from Search results, your call library, or a deal page.

2. Click the Points of interest tab.

3. Click a timestamp next to a tracker to jump to that moment in the recording.

Tip:

If no trackers appear on a call, either no active tracker was activated during that conversation, or the call was recorded before the tracker was published and its backfill window did not include that date.

Frequently asked questions