Create an integration to connect to the MCP server

  • Published on May 11, 2026
  • 1 minute(s) read
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Who can use this: Tech admin

Available on: Any Gong plan

Coming soon:

Gong MCP client and server are coming soon

Use this process to connect an external AI client to the Gong MCP server.

Before you begin

Ensure you have enough Gong credits to query the MCP server.

Set up an MCP integration

You must first register your MCP integration in Gong.

To register your MCP integration:

  1. In the left sidebar, click Admin center.

  2. In the Settings tab, click API under Ecosystem.

  3. In the Integrations tab, click CREATE INTEGRATION and select MCP integration.

  4. Enter the Integration name.

  5. Under Authorization context, select whether the connection will allow:

    1. Shared access: Allows the AI agent to access all your Gong data.

    2. Personal access: The AI agent can only access the data of the user who authorized the integration. Data access is limited to the permissions of that user.

Important:

This setting can’t be changed once you’ve submitted the integration.

  1. Redirect URI: Required. Enter the callback URL for each MCP client, with one URL per line. Find the correct redirect URI in your MCP client documentation.

    Supported clients:

    1. Claude: https://claude.ai/api/mcp/auth_callback and https://claude.com/api/mcp/auth_callback

    2. ChatGPT: ChatGPT assigns the redirect URI dynamically during the OAuth flow. No static redirect URI is required.

Note:

This is a ChatGPT client behavior, not a Gong server capability.

  1. Microsoft Copilot: Copy the redirect URI from Copilot Studio when creating the MCP connection.

    For M365 Copilot plugins, use: https://teams.microsoft.com/api/platform/v1.0/oAuthRedirect.

  2. Other / Custom clients: Refer to the MCP client documentation for the correct redirect URI.

  1. Click Save.

  2. Your client ID and client secret are displayed in the Integrations tab.

Authenticate the external AI agent

The MCP server uses OAuth to authenticate requests.

How authentication is handled depends on the external AI agent.

Use a standard AI agent

Most external AI agents handle OAuth automatically.

Provide the following when configuring the MCP connection:

  • MCP server URL

  • Client ID

  • Client secret

The external AI agent completes the authentication flow and stores the access token.

Use a custom external AI agent

A custom external AI agent must implement OAuth 2.0 to obtain and refresh access tokens.

For full instructions, see Set up OAuth access.

Configure your MCP client

Configure your MCP client using the integration credentials.

To configure your MCP client:

  1. Enter the MCP server URL: https://mcp.gong.io/mcp

  2. Enter the client ID and client secret

The client handles OAuth automatically.

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