CRM export status report

Tech admin, Business admin
Any Gong plan*
Admin center > Settings > Reports > CRM export status report

Note:
This feature is rolling out in September 2025.

The CRM export status report shows which Gong activities were exported to your CRM and which were not. It helps you understand why a specific activity wasn’t exported and suggests how to resolve the issue. You can export this report for any supported CRM.

To generate the CRM export status report:

In the CRM export status report dialog box enter values for the following filters to define which activities the report includes:
- Activity type: Select the activity types to include in the report. Generate separate reports for each activity type to reduce the size of the report.
- Timeframe: Choose the date range for the report
- Statuses: Select the export statuses to include
Click Email report to receive an email with a link to the report.

The fields included in the report are:

Column name	Description
Activity type	The type of activity. Available activities: EMAIL MEETING CALL
Gong activity ID	The ID of the activity in Gong
CRM ID	The ID of the activity in the CRM
Link	A link to the activity in Gong
Action	Describes the action in the CRM, options are: Create new activity Delete existing activity
Export status	The status for exporting the activity to the CRM. Values are: Failed Not set to export Success
Status reason	Describes why the export failed. Empty when the status is Not set to export or Success
Solution owner	Whether the customer or Gong are able to provide a solution
CRM create date	The date the activity was added to the CRM
Gong create date	The date the activity was created in Gong. For recurrent meetings, it’s the date the recurrent meeting was set up For missing or historical calls and meetings, the date the activity is imported to Gong. There is no backfill date for emails
Activity date	The date the activity is expected to occur: Calls: The date the call occurred Emails: The date the email was sent Meetings: The date the meeting is set for
Meeting setup date	For meetings, this is the date the meeting was set up. For calls and emails this is the same as the Activity date
Activity end time
Associated accounts	CRM IDs of accounts associated with the activity
Associated contacts or leads	CRM IDs of contacts or leads associated with the activity
Participant user IDs	Gong IDs of the activity participants
Associated deals	CRM IDs of deals or opportunities associated with the activity

Handling activities that failed to export

Reason activity failed to export	How you can fix it
Activity not associated with an owner	Add a call owner
Activity not within time period specified in export settings	Adjust how far back you want to update or export new activities to the CRM
Activity previously deleted and cannot be exported	No action
Association is for a different CRM type	The CRM objects the activity is associated with are from a different CRM than the one the company is integrated with. This may occur when companies move from one CRM to another.
Association is not CRM-related	Verify activity association. No action necessary if the activity shouldn’t be associated with a CRM object.
Call not completed	Calls must have a status of COMPLETED to be exported. Other statuses include: SCHEDULED IMPORT_REQUESTED PURGE_REQUESTED PROCESSING_REQUESTED COMPLETED ABORTED CANCELLED PURGED NOSHOW INPROGRESS
Call still being processed	The call has finished, but Gong is still processing the call and it’s not yet ready to be exported
Email is associated with a workspace that is not marked for export	Go to your CRM settings page and add the workspace to the list of workspaces emails should be exported for: Export data as Salesforce tasks or events Sync emails to HubSpot Set Gong data to export
Item already exported as activityId={activity ID}	No action needed. Activity was already exported, for example if an email is sent to multiple recipients, it is exported once.
Known batch processing error occurred during export	No action, it may be exported in a future export
Missing activity date	No action, it may be exported in a future export
Missing category tags, cannot process	No action, it may be exported in a future export. This is only relevant for emails. Gong is still processing the email and it will be exported once the email is processed.
Missing email body	No action. Emails without a body aren’t exported
Missing note content	No action. Notes without content aren’t exported
Missing sent date	No action, it may be exported in a future export
No call data available	No action, it may be exported in a future export
No CRM object association	Verify activity association. No action necessary if the activity shouldn’t be associated with a CRM object.
Only Gong Dialer calls are set for export	Calls from other telephony systems aren’t exported to your CRM. To export all calls go to your CRM settings page and select All calls.
Telephony system calls are not set for export	Calls from external telephony systems aren’t exported to your CRM. Only Gong dialer calls are configured to export. To export all calls go to your CRM settings page and select All calls.
User not configured to export emails	To export the team member’s emails, go to the team member's page.
Web conference calls are not set for export	To export web conference calls, go to your CRM settings page and select Web conference calls.