Who can use this: Tech admin
Available on: Any Gong plan
A workspace is a division within your Gong instance that segments data, access, and configuration by business line, team, region, or use case. Workspaces share your company's integrations and authentication, providing data and feature boundaries inside one instance rather than creating separate environments.
Data capture
Each team member has a home workspace where their captured data is stored. What goes into that workspace depends on the type of conversation.
Calls (web-conference and telephony): Stored in the call owner's home workspace.
Emails: Stored in the home workspace of every person included in the email. One email can appear in multiple workspaces.
Workspace access and data visibility
Permission profiles control what team members can see and do in each workspace. A team member can have a different permission profile in each workspace they belong to.
Without a permission profile for a workspace, a team member can still navigate to that workspace and see calls shared with them, calls where they were mentioned, or calls where feedback was requested. The workspace may otherwise appear empty.
Team members, contacts, leads, and accounts are visible across all workspaces and are not governed by workspace permission profiles.
Admin settings
Settings in Gong are split between company-level and workspace-level.
Company-level (shared across all workspaces): Email, calendar, CRM, telephony, and web-conferencing integrations; authentication and SSO; team member management; data protection and privacy (except retention); and API access.
Workspace-level (configured separately per workspace): Permission profiles, trackers, topics, call categories, scorecards, custom vocabulary, retention period, and automation rules.
Creating a workspace does not automatically create permission profiles, trackers, or other workspace-level settings. These must be configured in the new workspace after it is created.
Plans purchased or renewed as of March 2025 support unlimited workspaces. Older plans have limits by plan type.
Frequently asked questions
When should I use workspaces?
Use workspaces when different teams or business lines need separate data visibility, different business settings (trackers, scorecards, categories, retention), or restricted access to each other's calls. Common examples include separating Sales from Go-to-Market, keeping recruiting calls private, applying different retention policies by region, or restricting coaching and scoring to specific call sets.
Can team members access more than one workspace?
Yes. Every team member can navigate to every workspace in your Gong instance. In workspaces where they have a permission profile, they see calls and data according to that profile. In workspaces where they do not have a profile, they can only see the workspace homepage and calls that were explicitly shared with them.
How can workspaces support data security?
Workspaces limit access to calls and business configuration through workspace-specific permission profiles. Team members without a permission profile in a workspace see only shared calls, so sensitive call sets (such as executive or recruiting conversations) can be kept in a restricted workspace. Retention periods can also be set differently per workspace to meet regional or contractual requirements.
Does Gong for Salesforce work across workspaces?
Yes. Gong for Salesforce works across workspaces. You can configure which Salesforce entities and fields are imported and exported on the Salesforce integration page.
Can I migrate data from one workspace to another?
You can move calls between workspaces yourself. See Move calls to another workspace. Email and text message data cannot be moved through the product; contact Gong Support if you need to migrate this data. Moving team members between workspaces does not automatically move their historical data.