Gong supports two methods for setting up the inContact integration:

inContact OpenId
inContact UserHub

Integrating via OpenId uses oAuth and is more secure than integrating via the user hub.

Follow the setup procedure below, according to the platform deployed:

Prerequisites

You must be an admin inContact user with credentials to https://auth.nice-incontact.com
For the user hub: User must have a role with permissions enabled for access key management

inContact OpenId setup

In Gong, click Company settings > Data capture > Telephony systems.
Click + Add telephony system and select inContact.
Select the connection method.
Click CONNECT IN INCONTACT. This takes you to the inContact login page
Login to InContact. This automatically enables the connection between Gong and inContact. You are redirected back to Gong and the connection is set up

inContact UserHub setup

If you are unsure of your Area Domain, contact your Technical Account Manager or Technical Account Management team. You can find the UserHub: Getting Started here.

In inContact, go to My Profile page or User Page.
Click the Access Key tab.
Click Generate New Access Key.
Click show secret key. Save the access key id and secret to your local drive.
Warning
This is your only opportunity to save the access key secret.

Gong set up for inContact UserHub

Click Company settings > Data capture > Telephony systems.
Click + Add Telephony System.
Select inContact.
At the foot of the pop-up, click UserHub platform connection.
Enter the Access Key Id, Access Key Secret, and Area domain exactly as they appear in inContact.
Click CONNECT. You are directed to OAuth in inContact.
Give Gong access to inContact.

Supported dialer features

This table lists how different features are supported. See Supported dialer features for more details of each feature.

Feature	Description	Supported
Additional call types	In addition to regular calls, imports: Short calls (under 30 seconds) Call attempts Non-recorded calls	No
Call disposition	Imports the call outcome	Yes
Purpose	Imports the call purpose	No
Call direction	Indicates whether the call is inbound or outbound	Yes
Import past calls	When setting up the integration, automatically imports the last 90 days of calls	Yes
User matching	The field in the call used to match the Gong user to the dialer user	Email
Speaker experience	Indicates if the call is recorded using stereo or mono	Stereo
Must be connected through a CRM	Some systems must be connected through a CRM in order to make a call	No