inContact

In inContact, go to My Profile page or User Page.

Click the Access Key tab.

Click Generate New Access Key.

Click show secret key. Save the access key id and secret to your local drive.

In Gong Settings, click Telephony systems.

Click + Add Telephony System.

Select inContact.

At the foot of the pop-up, click UserHub platform connection.

Enter the Access Key Id, Access Key Secret, and Area domain exactly as they appear in inContact.

Click CONNECT. You are directed to OAuth in inContact.

Give Gong access to inContact.

In inContact, go to API Applications:

Create a new App integration.

Relate the new App integration to either your InContact call script OR create a new script for your reps to use:

Make sure that the Vendor Name and Application Name are exactly the same (including upper and lower case). Make a note of the Application Name.

Enable stereo call recording to enhance speaker identification and audio quality:

In Settings, click Telephony systems.

Click + Add Telephony System.

Select inContact.

Enter the Application Name and Vendor Name exactly as they appear in inContact.

Click CONNECT.