Recording web conference calls enables you to make the most of every meeting. Once you’ve recorded a call, you can go back to it anytime and re-listen to critical parts, prep for further calls, catch up if you missed the call, coach others, get feedback, and more. Gong applies AI to your recorded calls, giving you data and insights that change how you and your team work.
Review the tips for recording web conference calls.
Double-check you're set up for web conference recording and calendar import:
Go to My Settings, and make sure there's a green checkmark in the Web conferencing section.
(Optional) Make sure there's also a green checkmark in the Emails and calendar section next to All calendar events you organize with CRM contacts are imported
If either are not set up, and you think they should be, talk to your tech admin.
A common workflow for setting up calls to be recorded is outlined below. Note that the method may vary depending on your web conferencing and calendar providers.
If your org is set up to record with native Zoom recording, read this article.
In your calendar, set up the meeting in the usual way:
Add the participants
Select date and time
Add web conferencing in the usual way (unless otherwise instructed by your admin).
PRO TIP: If you know you don't want Gong to record the meeting, set the meeting to Private. If you're not sure, you can always stop the recording during the call.
If this is a recurring meeting and your calendar is not synced with Gong, add the Gong assistant a participant. Learn more
Save the meeting in your calendar.
Your meeting is in the calendar and you're set up to be recorded in Gong. Gong knows about the meeting, checks to make sure it meets your org business rules for recording, and is set to join and record it when the meeting starts.
What are business rules? Bustiness rules are set by your admin, and they govern which calls can be recorded. For example, It might be that your org doesn't record internal-only calls. Your tech admin can help you understand your org policies. If you need to record an internal call, see this.
Start your meeting in the usual way. You'll notice that either a Gong bot (often with the name "Gong recorder" or similar) has joined the meeting as a participant, or that the meeting is being recorded automatically.
If Gong didn't join or the meeting was arranged at the last minute, see Record an impromptu call.
If you need to stop the recording during a meeting, go here.
If your calendar is synced with Gong, your recurring meetings will be picked up and recorded by Gong, no further action required. If your calendar isn't synced, make sure Gong is added to your meeting invites.
Add the assistant to your meeting invites to record all meetings in a series.
What you should know
Any edits you make to the series, including changing or cancelling a meeting or the entire series, will be covered.
We'll let you know by mail of Gong's knowledge for the changes you make, including how the change will be handled.
Recording for recurring meetings is also supported for customers using forwarding rules instead of calendar sync, and for those using the custom calendar add-in.
You can also schedule a conference call manually from the Gong homepage. Here's how:
Locate and copy the meeting URL in your web conferencing system.
Go to your homepage, and in the Conversations sections, click the action menu and select Schedule new recording.
Enter the details for the new recording:
If you are scheduling the call for Now, it can take up to 10 minutes for the bot to join.
Set the call recording to start Now for calls that have already started, or Later for calls starting in the future.
Enter the URL of the conference call.
Add a description or title of the call.
Add the names and email addresses of other invitees, so that the call can be associated with the correct account or opportunity after cross-checking with your CRM.
Click Schedule call.
Gong will join when the call starts.