Troubleshooting unrecorded callsFollow
Recording settings can be complicated because they are dependent on a number of factors:
Individual data capture settings of every company participant on the call
Your company-wide recording settings
The consent profile settings
Behavior during the call, such as stopping recording
Some calls will not match recording criteria as soon as they are scheduled, such as:
Face-to-face meetings, or when a web-conference URL is not included in the invite
When your customer schedules the call
Such meetings are still an important part of your deal activity, and are shown in Gong when we know about them. Learn more.
Some calls are not be recorded based on circumstances that occur at the beginning of the call. The reason is shown in Gong when hovering over which appears on the call.
More information on the most common reasons is provided below, along with how to avoid the recording from being skipped again, and when to contact our support team: